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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.5
Renlighet9.4
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Gästanvändare
Fashionable Room (Dubbel säng)
Bodde på juni 2024
Par
2 recension
9.5/10
Otroligt
Publicerades 5 aug. 2024
Staff and location were excellent. Everyone spoke good English in the hotel, no matter their job within the hotel. Breakfast was great.
The swimming pool was nice, but not the best. But, there was a lifeguard overlooking and super friendly as well.
Översätt
Svar från boendet: Dear Guest,Thank you for choosing to stay with us and for taking the time to share your positive experience. We are delighted to hear that our staff and the hotel's location met and exceeded your expectations.It is wonderful to know that our team members' proficiency in English helped make your stay more comfortable and enjoyable. Providing exceptional service is at the core of what we do, and we're glad it was reflected during your visit.We are also pleased that you enjoyed our breakfast offerings and found the swimming pool to be a pleasant amenity. While we understand that there may be room for improvement in the pool area, we appreciate your feedback on the presence of a friendly lifeguard. Ensuring guest safety is paramount, and we are happy to hear that this aspect of your stay was positive.Your kind words will certainly be shared with the team, as they serve as a great motivation for everyone involved.We hope to have the pleasure of welcoming you back in the future. Whether it's for business or leisure, we look forward to providing you with another memorable stay.Warm regards, [Hotel Name] Management TeamPlease replace "[Hotel Name]" with the actual name of your hotel when finalizing the response. If there are any specific details you would like to add or modify, feel free to adjust the message accordingly. We look forward to serving you again and ensuring an even better experience for your next visit
Zhuanyaquan
Deluxe Room - City-View (Double Bed)
Bodde på okt. 2023
Reser med vänner
20 recension
10/10
Enastående
Publicerades 4 nov. 2023
Yuky Rebecca Becky Good!I love Chengdu!I love China!
Översätt
Svar från boendet: Dear guests,The wind is gentle and you are special.Thank you for your praise, look forward to your next visit, sunshine welcome you, Chengdu welcome you!
Peter
Superior-rum i queensize
Bodde på juli 2023
Annat
6 recension
8.0/10
Mycket bra
Publicerades 13 aug. 2023
I was blanked by the receptionist when we arrived. Very rude. As the person booking the hotel room I would especially not expect to be treated as though I were invisible.
The room was very nice, but the toilet wouldn't flush. Reception didn't seem to understand when I explained this to them. If he did understand, then I would have expected an apology for the inconvenience, which was not forthcoming..
Nice to have coffee in the room here. My son told me he was brought milk (without asking), but I wasn't 😞
Översätt
Svar från boendet: Dear Mr Dean Peter DavidIt has been brought our attention that upon checking in at Tianfu Sunshine Hotel on 12ed Aug. Your exprience was one of difficulty, I would like to express my sincere apologies for poor attitude of our receptionist when you arrived. There is simply no excuse in his behavior as I assure you that the necessary action has been taken to rectify the lack of service you should have receive. Furthermore, the milk we offered to your son was actually supposed to provide you as well, our room service was concerned about the "Do not disturb" signs for your door,it is liable to cause misunderstanding. I do hope that I can assure you that your negetive expericence was isolated incident, and I look forward to welcoming you back in very near futher so that we can restore your confidence in the product and service of Tianfu Sunshine Hotel, please do not hesitate to contact us directly in business or pleasure bring you back to Chengdu.Sincerely,MG Lucy Zhao
Svar från boendet: 尊敬的賓客,您好~!非常感謝閣下的入住與讚賞!很高興陽光能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。熱切期待再次光臨體驗!蛇年到,福氣繞,靈蛇啟航,前程似錦,願新的一年,如同蛇行之跡,優雅而從容,並一帆風順。
Svar från boendet: 尊敬的賓客,您好~!看到您如此細緻且真摯的好評,酒店上下都滿心歡喜,倍感榮幸!您的認可,就是對我們最大的鼓勵。您的滿意,讓我們感受到看到您在酒店舒適愜意的模樣。您就像我們的家人,給了我們温暖的肯定。真心期待您再次回家,我們已準備好更貼心的服務,等您回來續寫美好旅程。
Svar från boendet: 親愛的賓客,您好~!感謝您敞開心扉跟我們分享您的住宿體驗,為了入住客人的安全。客房窗户我們採用了固定窗的模式,酒店的新風系統24小時不間斷循環送入過濾後的新鮮空氣,保證客房空氣清新。酒店距離太升南路地鐵口471米,步行7分鐘即可到達,出行非常方便。您對新亞中餐廳的認可,讓我們非常開心和欣慰。真心盼着您再回來,讓您感受到家一般的温暖。
Svar från boendet: 心裏住着小星星,生活才會亮晶晶。尊敬的客人,非常感謝您選擇入住我們的酒店,並分享了您滿意的入住體驗。我們一直致力於提供高標準的服務與設施,確保每一位客人都能享受到舒適與優雅的住宿環境。您對我們的服務感到滿意,這是我們團隊辛勤工作的成果。得知您對房間細節感到滿意,特別是提前準備的親子床,這是我們努力為家庭客人提供更加貼心服務的一部分。我們深知,每一位客人都是我們最珍貴的財富,因此,無論您有任何疑問或需求,我們都會全力以赴,確保您得到最滿意的服務。關於早餐,我們很高興得到了您的認可。我們致力於提供多樣化的早餐選擇,以滿足不同客人的口味偏好。我們希望能夠為客人提供多樣化的用餐選擇。再次感謝您的好評與推薦,這不僅是對我們工作的認可,也是我們持續提升服務品質的動力。祝您在蓉城擁有一個愜意的假期!
Svar från boendet: 尊敬的客人,非常感謝您選擇入住我們的酒店,並分享了您的入住體驗。我們對您遇到的問題深感遺憾,並對由此給您帶來的不便表示誠摯的歉意。得知您對親子房的温馨和設施齊備感到滿意,我們非常高興。我們會繼續保持這一高標準,確保每一位家庭客人都能享受到舒適和便利的住宿體驗。對於您在下午茶服務中遇到的問題,我們深感抱歉。我們立即對相關人員進行了批評教育,並加強了對員工的服務態度培訓,確保每一位客人都能享受到熱情和周到的服務。我們將優化下午茶服務流程,確保茶點的準備和供應更加高效和及時。再次感謝您的反饋,這將作為我們改進工作的重要參考。我們承諾將採取有效措施,提升酒店的整體服務品質,希望在不久的將來,有機會以全新的面貌迎接您的再次光臨。
Svar från boendet: 尊敬的客人,非常感謝您選擇入住我們的酒店,並分享了您的入住體驗。看到您的點評,我們酒店管理層陷入了深深的沉默,沒有為您提供一個完美的入住感受,我們表示深深的遺憾。你的感受,也讓我們進行了嚴肅的思考。酒店擁有各類不同房型,滿足不同需求的客人入住,客人可以根據自己的需要,選擇適合自己的房型;當然我們也會針對這一情況,加強對工作人員的培訓,以便為客人推薦更適合的房間。關於衞生間的設施,我們將進行全面檢查,確保所有設施都能正常運作。同時我們也將加強對員工的培訓,確保每一位員工都能提供專業、禮貌的服務。對於您提到的個別員工的行為,我們一定會進行調查並嚴肅處理,避免類似事件再次發生。關於下午茶服務的説明不夠清晰,我們將優化產品描述,確保客人明確瞭解服務內容。偶爾不開心的時候,就當做快樂正在加載。山有頂峯,湖有彼岸,在人生漫漫長途中,萬物皆有迴轉。希望在不久的將來,能再次為您服務,讓您在陽光能擁有一個愜意的行程。
Svar från boendet: 尊敬的賓客,您好~!非常感謝閣下的入住與讚賞!很高興陽光能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。熱切期待再次光臨體驗!日有熹,月有光,富且昌,壽而康,新春嘉平,長樂未央。