Heritage Hotel recensioner

The hotel is pretty quaint. There was some confusion about our booking. They forgot about our room upgrade and to extend our checkout time. I only realised it after we had checked into our room. Upon asking, they immediately offered the extension and explained that no room was available for an upgrade. I don't mind, but I prefer to be told at check-in. The afternoon tea reception was nice, and the staff were knowledgeable about their teas. I think it's a popular tea place amongst the locals as well. The twin room image is a bit misleading; it looked much bigger than the actual room. I won't recommend it if you are planning to squeeze another bed into the room for the third person. It was fine for two people. The toilet and shower rooms are open-concept, so if you are shy, this may not be a good room to have.

Really lovely hotel right in the middle of the city. The decor is traditional with a nice modern vibe. The staff don’t speak much English, but they’re super friendly and try their best to help. Breakfast is mostly Chinese-style, but they’ve got bread and coffee for international travelers too.

I'm giving this Hotel 10 out of 10. The environment and the service were awesome. Breakfast was ok, but the rest of it and the location were really good. Definitely worth every cent paid!

Beautiful hotel in the centre of Chengdu. Exceptional service that made all the difference and brought our stay to the next level. Thank you to the staff for their care and efforts and for making everything perfect.

A heritage hotel with stunning aesthetics, perfect for a pleasant getaway.

Very nice hotel very nice room, staff very friendly

It is a pleasant place with helpful staff and a nice design. We enjoyed our stay very much.

Stayed as a couple for 1 night in December. Hospitality at Heritage Hotel really made all the difference. Mr. Frontdesk was very cheerful and helpful. The hotel has no elevators, he and the other ladies would all help to carry our luggages up 1-2 floors. They were very helpful with storing our Taobao packages before we check-in as well. The hotel looked as aesthetic as it does online. Only regret is not staying longer!

Super wonderful experience. The room is spacious and very clean. Breakfast includes many choices and good coffee. Although breakfast starts late at 8am, the front desk will organise a take away breakfast if you need it earlier.

We booked the room with the hot spring tub and it was spacious and comfortable! Hotel staff were extremely helpful - from handling our luggages (two huge ones), providing food recommendations and early check out request due to our day trip out of Chengdu! They also provided snacks for us to bring for our day trip to the mountains. We felt really welcome from day 1 of our stay till the end. Saw some reviews about room cleanliness and noises from outside due to thin walls, I mean…it’s an old courtyard converted into a hotel, so do expect some aspect of heritage left behind as part of the vibe! It’s a great escape from the bustling city, forces you to be quiet and zen. Come experience it yourself.

We had a wonderful stay at Heritage Hotel. The hotel has a beautiful, historic charm with lovely architecture and cozy rooms. The staff were friendly and helpful, making sure we had everything we needed. The room was clean and comfortable, and the location was perfect if you prefer an escape and quiet staycation. I would definitely recommend this hotel for anyone visiting the area!

The service of this hotel is really good and location wise is good. Really recommend to stay here. Feel so luxury and chill.

Pretty friendly and responsible staff, it felts like home to stay here, if I come back I will stay here again. Btw ask for the photo shot it’s not bad haha !!!

Really nice boutique hotel in a traditional courtyard with a lot of charme - we thoroughly enjoyed our stay! Good breakfast (both Chinese + Western), friendly service, great atmosphere!