West Coast Resort

The marketing of this place is literally to scam people thinking that this hotel is great, it’s not. When we arrived, we saw another customer who was surprised that they needed to pay another +~450 yuan upon arrival. The staff didn’t know how to treat customers, left my passport on the counter irresponsibly and forgot to give us our room key after finishing our business. On top of the extra 450 yuan to complete the booking, we gad to pay an additional 550 for deposit to stay there. It quickly became evident that the management of the place extorts money from people as we entered our room to see a price list next to our free water bottles, stating that it is 5yuan per water bottle. Breakfast also sucks as there’s limited choices and not even coffee was available. The machine serves instant powder coffee and there’s no indication of where we could sit for breakfast. I stood around with my plate of food for 3 minutes while waiting for other people to finish eating. Then sat at a dirty table to eat my breakfast. Apart from the beautiful location, there’s not much to enjoy at this hotel. There also isn’t any hot springs at this hotel. It’s only a small section of the outside pool that is heated.

Nice hotel, but needs renovation. I wish I went there when is was just built. The building and the rooms have good design (accept the glass doors in the bathroom) but are a bit old. The parking next to the hotel is huge but was full during our three days stays and we were asked to park quite far from the entrance. It was very full. The hotel is right next to the beach which is not crowed or dirty. I wish they had a basin for washing feet at the back gate that leads to the beach. I liked the garden there. The swimming pool is nice but I think it is managed by a different company since the service at the pool is very different from the hotel. But the pool itself is great, very big and clean. You may feel a bit disturbed because of the pool’s lifeguard who always shows and complains about everything. I don’t recommend the restaurant, it’s overpriced for its menu and taste. The breakfast is okay but definitely not something worth commenting on.

這次出差選擇的酒店體驗太讓我驚喜了！前台辦理入住迅速，環境也很好，特別感謝陳元智，服務周到，有耐心，還貼心升級房型，床品舒適，乾淨，這家酒店真的是出行住宿的不二之選，房間的採光極佳，窗外景色宜人，拉開窗簾就看到海景，滿滿的好心情，離海邊很近，走出酒店就是海邊，早餐種類豐富，位置便利，下次還會選擇！

不是第一次選這家酒店了 風景沒得説 位置絕佳 就在海岸邊 服務很到位 其實是不大喜歡過於高的樓層 所以沒選海景房 但前台實習生陳元智為我們免費升級了房型 建議有大陽台的房間 父母住的很滿意

房間超預期，景色好，離海邊近，温泉泳池水温高，入水游泳無困難，早餐品質也不錯，泳池救生員及早餐廚師能看出都很認真負責。最重要的是前台接待陳元智可愛熱情，讓我們多次來澄邁泡温泉游泳但第一次嘗試西海岸大酒店有了很好的印象，房間清潔宋琬妃阿姐每天及時清潔，快速有求必應。希望酒店其他員工都能更熱情，讓我們更願意常來長住。

酒店環境很好，在房間能看到大海，海邊散步很方便，酒店有恆温泳池，還可以泡温泉。房間大有陽台，乾淨整潔，就是傢俱有點舊了。早餐不錯，品種比較多，還有現磨咖啡。