V V Grand

The location, hotel room, courteous staff, everything is great. I really enjoyed my experience here.

I booked the VV Grand based on the reviews and the photos I saw online and unfortunately, I was sorely disappointed as I had a very bad experience with this hotel. I was scheduled to arrive in Chennai in the early hours of the morning, and had indicated this when booking the hotel. I arrived at the hotel, which is in a residential area. There are steps which I had to walk up with a suitcase. The entrance is basically a car park, and a lift. There is no lobby. On arrival, two members of staff were fast asleep with duvets on the floor of the reception. I have never observed staff sleeping at work and unclear if this is typical practise in Chennai as this was my first time in India, but I was absolutely horrified and shocked. I had no choice but to wake the two, and was informed there were no rooms available and they couldn't accommodate me. Can you imagine going through this when arriving in a new country? This is after accepting my booking and making no effort to inform me and confirm that I was aware there would be no room. Given the facilities, there is absolutely no where to sit and wait, and the reception had been turned into sleeping quarters. I am not upset with the staff, I consider this a management issue. Whoever is running this 'hotel' needs to be rethink their approach to managing an organisation that invites international travellers and increase their standards. Unfortunately, I had to spend more money to pay for a new flight as there was no where else that would accomodate me with such short notice. I tried the local Holiday Inn and they were fully booked. I would not recommend this hotel and I am appalled at the service.

I had a truly delightful stay at vv grand and was deeply impressed by the exceptional hospitality extended by the team. The staff displayed remarkable humility and professionalism, going above and beyond to ensure a pleasant experience for their guests. Despite being a relatively new chain of hotels, they are clearly committed to delivering the highest standards of service. The rooms were impeccably clean, and the beds were exceptionally comfortable, providing a restful night’s sleep. I was also impressed by their 24-hour in-house kitchen, which offers a pure vegetarian dining experience. As a non-vegetarian, i was touched by the staff’s thoughtfulness in assisting me with zomato orders to cater to my preferences. I wholeheartedly recommend vv grand as a safe, clean, and customer-focused place to stay. It’s a perfect choice for travelers seeking comfort and genuine care.