Welcomhotel by ITC Hotels, Cathedral Road, Chennai

1) Water bottles were not re-filled regularly after room cleaning . At 1 point of time , all bottles were empty . 2) Reception service definitely needs lot of improvement . 3) Bathroom toiletries look very very cheap. 4) There is no mirror in the room ! Quite strange . 5) There is nothing like travel desk . Or even if there is 1 , it was utterly unprofessional . called 1 executive but there was no call back . 6) Hotel Reception staff gave no room introduction during check in . In fact TV was not working . Had to call someone to get it rebooted . 7) Overall No positive energy was felt from Hotel staff . 8) Offering something like welcome drink or even a glass of water is least hotel can offer . ALL good hotels who are even below ITC Welcome in terms of rating , they offer welcome drink or atleast water . Really disappointed with this . Guests coming after long journey do expect atleast this . I had my kid with me so i felt this situation even worse . 9) Warm welcome feeling was not experienced during check in . 10) No room upgrades were offered from Hotel desk even at additional cost . This should be initiated from Hotel's side . 11) Check in experience was way more disappointing compared to other Hotels of same league . 12)Even wi-fi service was provided when asked . Nothing initiated from hotel's end . Only reason i gave 3 rating and not less is because of F&B department . Excellent department with very well trained staff . Everyone seemed so much caring. They tried to take extra care of my kid. Food was excellent with good varieties . 'GURU' from F&B department was outstanding . Really enjoyed his service .He was super sweet . Definitely 1 of best experience in ITC Welcome . Other notable persons were Mr.Santiago , Mr.Shankar , Ms Ganga . Also there was 1 person who was working with ITC since 35 years . I forgot his name but he was so much kind and caring . Kudos to F&B department .

Great hospitality and well arranged buffet. The menu and food spread were fabulous. The service staffs were very kind and helpful, we had to arrange an activity and the properties we had went short. The service staff who coordinated with us provided an alternate idea and that helped us to successfully conduct the activity. I appreciation everyone for their good service.

We had our Mrs.Chennai 2025 & LiL WINGS Talent and Fitness rounds in Mandapam Hall. Was a pleasure to walk in as the hall was decorated so beautifully and everything to detail. The ladies and they families enjoyed the atmosphere and snacks served. High five to the Service team of Mr. Rohit heading it and Mr Madan n team serving Always with a smile. Cheers Welcomhotel!!! 3Cheers to Ila Prabhu for her Leadership.

Ambience was impeccable and the staff were hospitable. We have an event organised at the Welcome Hotel. ITC lives up to its expectations This is your perfect partner for any kind of events. Located in the heart of the City, it is easy to reach.

The food was good... hospitality amazing... arrangements for the programme were perfect. ..The staff were very courteous and pleasing. my overall experience at the hotel was very nice. All our requirements were tended too quickly. Good job by the team!!!

Arranged a buffet lunch for thirty people. The menu and the quality of the food were excellent. Good value for money. Staff were good and attentive, provided a bespoke service. I would highly recommend without any reservation. Sankar ( I think that I got the name right) manager of the area was very helpful with providing the menu and liasing with the chef.