Polo Cherrapunjee Resort

Absolutely wonderful manager Sri Pawan. Could get instant solution for any issues. My wife dashed against glass wall and he immediately ice pack and assistance before we could say a word.My wife recovered very quickly .Foodwise it was top class. Every minute attention was given to every item. Top it all we could get tips on yoga when we asked him. Room was v good.well done polo,keep the standards. Exceeded my expectation

Amazing hosts and views! I arrived and went right onto a beautiful sunset hike led by the head of guest relations who also is an amazing yoga instructor! Nicest place in the area for sure, good food too at the restaurant! Highly recommend staying here when you are in the area!

Awesome service 24×7, Staff is always ready to serve you in every aspect. Personalised bornefire and live singing arrangements was done for us on our request. Sita's (singer) voice is comparable to Shreya Ghosal. Pawan was managing the oveall functions and staff in a very efficient manner. Pradeep is leading housekeeping department is the best *** to approach for any need. Jacob is manging the restaurant is very polite and makes you feel at home. Food quality and taste is very nice. Somnath Pujari is the spa manager, he is very polite and open to everyone .spa service is excellent and for senior citizens who needs spa service but are unable to walk are given the spa service in room. Spa service makes you sleepy and release all tension inside. This is the service which we were expecting and got the same inside spa. All staff members are warm nature guy and polite also. Special thanks to Pawan, Rajeev, Pradeep, Somnath Pujari, Jacob, Roman, Sita (singer) . This stay at the resort will remain in our memory forever.

Location is excellent. Cleanness is good but rooms need maintenance. Wifi is not working properly. In my room no 511, mobile signal is not coming, moreover intercom is also not working. How we get connected with reception, is a big challenge. They should change the name of Hi Tea. Because it's not a hi tea. It's just tea with one snack. They need to know the meaning of hi tea. They offered hi tea on 1st floor, so for them ,its high tea. Food quality is good. There junior staff needs training. They don't wish you when they pass. They close lunch orders before mentioned time in menu.

I'm extremely disappointed with my recent stay at Polo Orchid, Cherrapunjee. The room I am staying is 503 and it is unclean, and the service is poor. The staff seemed uninterested in addressing our concerns. Some specific issues we faced include: - Uncleanliness in the room and bathroom - Slow response to request - No hot water in bathroom -Poor wifi Considering the price and expectations, I wouldn't recommend this hotel. Hopefully, they'll address these issues.

This hotel may or may not be good with its facilities but it's definitely one of the worst with its philosophy on customer centricity and what is truly profit. We had booked this hotel for 5 nights in June 2025 and the day of our departure, there was a red alert issued by the Assam and Meghalaya states and weather department because of floods and landslides. We were at the airport but had to cancel our trip for safety reasons. We informed them and requested for partial refund if not whole. However the management not only was unempathetic but also absurd enough to encourage us to still travel without ofcourse agreeing to refund a single penny. This is even as their rates crashed on various websites for the same period because perhaps multiple people were cancelling. This is when other 5 star hotels and airlines willingly refunded partial / full amount. Clearly this hotel management is more interested in making short term profits than long term returning customers. I shudder to think of their support and attitude had we reached there and been stranded if weather conditions turned worse. They would probably just abandon their customers for profit.