Gästanvändare
22 juli 2023
While the staff are nice and the complimentary breakfast fine, the room itself is a disaster. When we arrived to check at 3pm, the room was not ready. We were told to come back later. When we came back that evening and went to the room, we were shocked by the condition of the room, which was poorly maintained. The carpeting was worn, torn and blood stained. The handheld shower was missing the bracket. The hot water faucet was on backwards. The dresser was missing a handle and no closet doors. Definitely not up to Hilton standards. Due to a triple tournament hope it in the area, there were no other hotels available. When we informed the staff of the issues, they blew it off and told us to file a complaint with Hilton customer service. This is not up to Hilton standards or anything we have ever experienced at a Hilton property. Don’t stay here!!!
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