Chessington Hotel

It was lovely, clean room, nice breakfast but no intercom to call the reception. I enjoyed my stay. The pool was amazing

Really nice place

非常差，住在裏面，總是有人來敲門説，房間是他預訂的，酒店的管理非常混亂，餐廳也很臟。價格很貴，體驗感很差。

在英國的酒店裡麪，這個算性價比超級高了，面積大得感人，窗外風景也很好。雖然很多親子家庭，但可以請前台安排安靜的房間。

酒店不錯 環境也很好，大多數工作人員很nice。出來放鬆遊玩很適合。就是平時略顯冷清，沒什麼人

非常不滿意

The service and location are great, however the rooms and restraunt food are bad. The room is basically a glorified premier inn room. There is mould all over the shower area, bed covers are torn and not fitted correctly and the pillows are just awful. Not what I would expect from Merlin at all.

Lovely place for weekend of fun with children’s. Clean and spacious room with separated sleeping area for children . THE ONLY NEGATIVE THING ITS THE FOOD . NOT GOOD FOR THE PRICE . But the breakfast was ok . Otherwise the park is lovely and the hotels also . It’s not the first time we came but this time there is more attractions and the park as been extended. Was really amazing . Highly recommend but pack some food and snack and also drinks because it’s very expensive for what is it ..

Wanted to come here for years but couldn't afford. As no holiday this year I booked a surprise for my children paying extra for Wanyana room with view over animals. Initially blown away by view (see pic) then noticed big ***** hanging off desk and then realised air con didn't work....on a boiling hot day (room like an oven). Spoke to 2 different managers who moved us to Aztec hotel with a room with partial view. The room was in a different hotel to the one we booked, it was a double (we'd booked a twin), it was dark and dreary and worst of all our view was now of the bins and a roof next door. They looked at me like I was totally unreasonable when I complained and asked for either a refund or additional night in the room we paid for! Even had the cheek to say we have given you an upgrade. Both managers were quite off with me. My 17 year old 6ft 2 son didn't sleep as he was in a bunk bed! My 11 year old cried because she had been so excited about the first room and said it was the best view she ever had. Hotel replied to email offering 15% refund! I just want a night in the room we paid for....we only went there for the view. Judge for yourselves if you'd be happy with the second room when you'd paid extra for a beautiful room with a view. Photos show original room and room moved to. £235 for that for one night looking at bins. Oh and breakfast awful.