The Queen at Chester Hotel, BW Premier Collection recensioner

The hotel is beautiful and conveniently located, and the staff is friendly and helpful.

Good stay. Room was lovely and staff was great. They were very helpful and agreed for me to stay an extra hour due to train time changes.

Brilliant as usual. Just foolishly booked a classic double instead of deluxe this time. Will book deluxe again! Staff always lovely!

Beautiful hotel next to the train station - staff were very warm and lovely ☺️ check-out could be a little later but all good.

WiFi didn’t work kept on turning on and off and not able to hold a steady connection for more than 2 minutes. Room was also very cold and the heating fan only stayed at a certain temperature wouldn’t recommend

I thoroughly enjoyed my stay. A building with a history, Victorian era. Staff were friendly and the paintings around the walls are beautiful. The room was clean, large and the bed was just right, not too soft. Great location, just across the station and convenient to walk to town and other sites of interest. I would stay there again.

Thank you for upgrading us to your executive suite, that was a nice surprise.

Staff respond fast and friendly. The location is super close to the Chester rail station

A lovely building, a lot of money spent on it. Bathroom was rather tight and would have been nice to have a king size bed.

hotel is well situated just a short 15 minute walk into the town centre. It’s an old traditional beautiful building but rooms needs some tlc, no hot water in our shower, creaky floors, in need of decorating and a good clean

great location, good restaurant.

Staff friendly but thought the meals were overpriced and the wine by the glass. Other guests annoying slamming their doors early in the morning and later at night coming back in.

The check in process was quite slow with no information provided nd there was no secure luggage storage until the 3pm check in. Thw bag was placed in reception and then later moved.to a side room which could be accessed by anybody. The room.was in a building connected my a walk way which was a.fair walk. As the main lift was not working, you had to cross through a large function room to a small back lift and use this. Sadly the main bar was closed for renovations. Beautiful main building.

A very good hotel and easy to reach. Nice rooms and helpful staff.