O4997HKruthh
13 juli 2024
Wow - what an amazing place! I cannot recommend the hotel and spa highly enough. We came here, for the first time, to celebrate my sister's 40th birthday. We did the 3 day, 2 night package with 2 days access to the spa. Upon arrival, check in was simple. It's a beautiful building with such a lovely history to read about. The hotel is wells laid out and everything is easy to find. We were put in a stand-alone building away from the main hotel. Although the look of it from the outside was not as fancy as the hotel itself and the windows were in need of a clean, the interior was beautifully decorated and has everything we could possibly want. It was one of their suites and included an entrance area, main room with a fridge, table and chairs, TV/lounge area with 2 sofas (which turned into beds if requied), a bedroom with a super-comfy double bed and TV, and a bathroom with a huge bathtub and separate shower. It was lovely and clean and although the sofa beds weren't brilliantly comfortable, the staff had put matress toppers on to improve them somewhat. As it was my sister's birthday I had sent balloons and banners to the hotel a few days before our arrival, which the cleaning staff had used to decorate the room for us before we appeared - such a personal touch. My sister was very impressed! The meals we had were delicious - beautifully served and very tasty. Portion sizes were very good and the staff service was absolutly amazing. Kerry and Cassie were attentive and friendly. They knew which tables we liked so they reserved them for us (without us asking), and as it was my sister's birthday they went out of their way to make it special by putting table decorations and table confetti out for us each mealtime. Kerry got to know her customers quickly and spotted that we were the kind of family that would have great fun with a set of photo booth props, which she surprised us with, putting them on the table for us before we arrived. We had such a hoot with them! The staff looked after the birthday cake I brought with us and when I asked for it to be brought to us at a set time in the spa - there it was, beautifully adorned with all the extras toppers and candles which I had given them in a bag! As for the spa... If you're looking for a 25m pool to get some lengths in, this isn't the place for you. If you are wanting to relax, enojy some peace and quiet and be looked after - you've found your haven! From the moment we walked in the staff couldn't do enough to make our day perfect. We were greeted with smoothie shots, given a guided tour of all the facilities and every little request we had was greeted with a smile and done immediately. Particular thanks must be given to Megan and Toni who bent over backwards for my sister's special few days, delivering the birthday girl a glass of prosecco at a pre-arranged time of the day (straight after her treatment), arranging a beautifully set out table with tea, coffee and her birthday cake and just having time t
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