122/45 Ban Phae Street, Chang Phueak, Chang Phueak, Chiang Mai Province, 50300, ThailandVisa hotellinformation
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1 natt
Gästrecensioner
3.8/5
Bra
14 recension
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Verifierade recensioner
Läge och interiör3.8
Bekvämligheter4.0
Service3.5
Renlighet4.0
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Ms. Tes
Onyx Pool Villa
Bodde på nov. 2024
Res med vänner
2 recension
2.2/5
Publicerades 3 dec. 2024
1. Accommodations: good as they have three rooms with double beds. They were suitable for family and a group of six to stay together
2. Service: We experienced slow responses and no feedback via WhatsApp or WeChat. Although they provided extra toilet paper and tissues upon request, they did not provide any housekeeping services for 5 days and we were informed to manage our own garbage each day.
3. Swimming Pool: The pool was very dirty, no filtration system and full of insects. It was not suitable for swimming. We contacted customer service but did not receive a follow-up. It did not meet our expectations of a villa.
4. Cleanliness: We found a dead cockroach on the stairs, and the smell in the ground floor toilet was very bad. Other than that, the cleanliness was acceptable.
5. Noise: The property is very close to a flight path, causing significant noise, especially at night.
6. Shower Drainage: There is a serious drainage issue in all three shower rooms.
Översätt
Tc1219
Onyx Pool Villa
Bodde på nov. 2024
Res med vänner
51 recension
4.5/5
Utmärkt
Publicerades 27 nov. 2024
Very nice villa. Staff use WhatsApp to communicate. However the pool was not able to be turned on. Room are all equipped with washroom.
優點是三室有客廳,適合家庭出遊,清潔程度還算不錯。缺點是整體的運營團隊缺乏專業性,一是衞生打掃兩天一次,垃圾桶會滋生很多小蟲;二是到了沒有人員迎接,事先也沒有發我密碼箱鑰匙和Wi-Fi密碼,以後按照預訂的地址去找,居然有人入住了,後來不知道哪裡出來個男的,帶着我們入住了與實際預訂相符合的單位(所以郵箱給到的預訂地址是錯誤的);三是預留電話服務人員英語水平非常糟糕,衹能加了微信打字溝通;四是最後一天竟然讓我們搬離到另一個單位,説她地方看到的是我們訂了兩個不同的單位(前四天一間,最後一天另外一間),我給她看了我地方訂單的截圖,顯示是一間五晚),還是説“you have to move to another villa”, “it is just next to you”,我明確表示不會搬,有問題和我的代理商聯繫,我地方沒有問題,最後表示我們可以繼續住這一間。總體來説,出了服務團隊拉胯,硬件條件總體是滿意的,閑暇時間還可以游泳。
Översätt
Gästanvändare
Onyx Pool Villa
Bodde på jan. 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 25 jan. 2024
친구와 함께간 가족여행♡
너무행복했습니다~
풀빌라에 3일 즐겁게 놀다갑니다~
청소도 잘해주시고
사장님이 너무 친절했어요~~
올겨울 한달살기 갑니다!!
다시 꼭 갈께요~^^
Översätt
명꿍이
Kristall Pool villa
Bodde på okt. 2023
Familj
17 recension
5.0/5
Enastående
Publicerades 10 okt. 2023
가족여행으로 가서 독채 빌렸는데 너무 좋았어요
방도 다 넓고 깨끗하고
부모님이 음식을 잘 못드셔서 숙소에서 거의 다 만들어먹었는데 식기도 다 구비되어있고 전자레인지도 있고 너무 편하게 잘 쉬다가가요 다만 호텔식이 아니라 컨시어지 같은곳이 앖어서 상주하는 직원이 없어서 요청사항이 있을때마다 메일로 연락을 해서 조금 불편했어요! 이고 말고 다른것들은 모두 완벽했어요!!