Mitr Inn Nimman 12

great location, but the room is a little bit old.

I had a very bad experience during check-in. The self check-in process didn’t work, and I tried to contact the property through Line and phone, but no one replied. I arrived at around 6 PM and waited almost an hour before someone finally responded. During that time, Trip.com staff were very helpful and tried to contact the hotel, but they couldn’t reach them either. When I finally got the room code, the room I received was not what I booked. It had no window and used a shared bathroom. I felt very unsafe, stressed, and disappointed. The hotel told me they would move me to a larger, special room the next day. However, on the next day around noon, the staff messaged me and told me to move immediately. I was in Mae Rim for a business meeting and had to drive back to change rooms. But the new room was not bigger — it was the same room type I originally booked. I felt very disappointed and treated unfairly. I paid for something I didn’t receive. This is the most upsetting experience I’ve ever had with any accommodation. I didn’t feel safe and will never stay here again. The only good points were that the place was clean, the cleaning staff were friendly, and the shared bathroom was also clean. The original room I booked was nice — if only I had received it from the start.

It has to improve about clean and there are some insects inside room

Some of smelly in the room

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