B2 Santitham Boutique and Budget Hotel

I had to leave this hotel early due to extensive black mould in the room. I immediately booked another hotel and contacted Trip.com, who reached out to the hotel on my behalf. Unfortunately, I was denied any refund for my booking. The hotel suggested I should have requested a room change at the front desk, but based on the condition of the room I was given, I doubt the alternatives would have been much better. Frankly, I wouldn't feel confident staying in a place where even the black mould might be 'painted over' rather than properly addressed. Extremely disappointed with both the health standards and the lack of customer care.

Not bad not good

Decent hotel for the price, we didn’t realise this was a budget b2 so it was not as nice as some previous b2’s we’ve stayed in. One room had a desk and another had no desk but cost more per night. Overall not bad though, probably wouldn’t recommend unless you are looking for a cheap hotel and don’t have high standards. “Has windows” really means a tiny window that lets hardly any light in.