BP Chiangmai City Hotel

This is a bedbug ridden hotel who then refused to refund. Trip.com asked me for proof of the ants as well as the bedbugs issues for 2 bookings i made of this hotel. They then approved it saying they will take care of the refund, but then back pedalled after the bedbug ridden hotel said they don't want to refund because i stayed, because my friend was staying there in another room 222. I only stayed because it would seriously affect our ittinary travel plans if i moved to a different hotel. Trip.com lowered its standards and condoned bedbug-infested hotels at the expense of its customers. I am seriously disappointed because i have used trip.com for many years. It had many flaws such as selling lounge services of lounges that did not existed; selling insurances by companies which made it virtually impossible to make clains, but this beat all of the previous flaws. This puts trip.com at the same level of the worse kind of service providers in the hospitality business: those with bedbugs. Enough said.

Pros: - Great location, quiet street - Big room - Very friendly staff☺, speak English - Clean bedsheets and towels - Everyday cleaning - You can leave your bags at the reception for a few hours before check-in and after check-out Cons: - Bad sound insulation - The bathroom needs renovation. You can still wash there, but it's not pleasant to do so. Not a bad option for the money.

It's in a quiet location and the room is spacious, too. It'd be better if there are more choices for breakfast.