Name: Shangri-La Chiang Mai
Address: 89/8 Changklan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, Thailand, 89/8 Changklan Rd, Tambon, Overseas, Thailand
Rating: 8.9

Shivangi India

Rum Deluxe King

Bodde på juni 2025

Familj

1 recension

3.5/10

Publicerades 15 juli 2025

Title: Shocking Experience at a So-Called 5-Star Hotel – Avoid if You’re Indian or Traveling with Kids We stayed at Shangri-La Chiang Mai from 13–15 July 2025 in Room 722 with our 1-year-old baby. We were here to celebrate her birthday and had clearly informed the hotel in advance about a small celebration and decor. Despite a midnight reminder the night before, they said they would only arrange it “by 12 noon,” even after we told them we were checking out by then. At 11:30 AM, they delivered a cake that looked and tasted horrible – completely disrespectful for a birthday moment. The rooms are outdated and not well-maintained. The front office staff was cold, unhelpful, and unprofessional. Breakfast was another letdown — Indian options were terrible: the upma was dry, dosa was cold and bad, tea was awful. The hotel clearly cannot cater to Indian guests. Overall, this is NOT a 5-star experience. It’s not suitable for Indian families, and we left with disappointment and regret. – Anant Khandelwal & Aashka Khandelwal

Översätt

Svar från boendet: Dear Shivangi, Thank you for sharing your experience with us and for taking the time to describe your recent stay at Shangri-La Chiang Mai. First and foremost, I deeply regret that your visit did not meet your expectations, particularly due to the missed preparations for your newborn baby's first birthday celebration. I truly understand how meaningful such milestone was for your family, and I am extremely disappointed to find out that we fell short in making it as memorable as it should have been. Please, kindly accept my sincerest apologies for the inconvenience and unnecessary grievance caused as a result of internal miscommunication. Dear Shivangi, as our ultimate purpose is to host all our valued guests to the colorful joys of life, we have unfortunately failed on this occasion but be assured that no efforts are being spared to ensure it will be delivered seamlessly moving forward. I am also very concerned to read about your negative impression of our front desk team, together with the overall conditions of the room and your dining experience. Please, rest assured, Shivangi, that we take your feedback seriously, and your comments have been shared with our relevant managers for their immediate attention. Shivangi, we truly value your feedback, and it saddens me to know that this visit did not reflect the level of excellence we are known for and which you came to expect. Thank you, once again, for bringing these matters to our attention and giving us the opportunity to improve. Should your travels bring you back to Chiang Mai, I sincerely hope you will give us another chance to create a more memorable and delightful stay for you and your family. Please, feel free to contact me directly if there is anything I can do to further assist you with.Yours sincerely, Gabriele LombardoGeneral Manager

Anonym användare

Horizon Club Deluxe King rum

Bodde på juni 2025

Familj

9 recension

10/10

Enastående

Publicerades 14 juli 2025

Hotel: Wonderful with an excellent overall experience. • Service: Outstanding services and very friendly, professional staff — they truly deserve appreciation. • Breakfast: The breakfast buffet is excellent and offers great variety. • Free Amenities: • Free water available all day. • Free evening snack buffet. • Facilities: The swimming pool is great and enjoyable. • What’s Missing: It lacks some recreational games such as table football, ping pong, and billiards

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

Cheryl

Rum Deluxe King

Bodde på maj 2025

Ensamresenär

1 recension

8.5/10

Mycket bra

Publicerades 16 juni 2025

Hotel was ok! Room is really big and spacious, loved the space in the toilet as well. However, the bathtub was dusty and water leaks out of the shower area while I was showering. There were some stains on the grout as well. While these are small details, it does make it seem like a less than luxurious hotel. If it were a 4-star hotel, these would have been negligible details

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

Anonym användare

Deluxe-tvåbäddsrum

Bodde på apr. 2025

Reser med vänner

32 recension

10/10

Enastående

Publicerades 25 maj 2025

Love how their hospitality to us. They’re attentive on our needs. Scanning through our bags every time we enter to the hotel.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Executive King Size-sängsvit

Bodde på dec. 2024

Familj

2 recension

10/10

Enastående

Publicerades 22 feb. 2025

We stayed at president suite. They provided a complimentary extra bed for the kids, sent us fruit basket and a giant bear soft toy on the bed to surprise the kids.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Anonym användare

Deluxe-tvåbäddsrum

Bodde på dec. 2024

Familj

4 recension

10/10

Enastående

Publicerades 21 apr. 2025

Location Situated on Chang Klan Road, the hotel provides easy access to Chiang Mai’s attractions, including the Night Bazaar. While it’s slightly removed from the old city, guests appreciate its central yet tranquil setting. Cleanliness The hotel maintains high standards of cleanliness, with guests frequently praising the immaculate rooms and public areas. Service Service is attentive and professional, reflecting Shangri-La’s commitment to hospitality. Staff are known for their friendliness and efficiency, enhancing the overall guest experience. Facilities The hotel boasts extensive facilities, including Chiang Mai’s largest free-form swimming pool, a well-equipped fitness center, and the renowned CHI Spa. Guests can also enjoy amenities like a tennis court, steam rooms, and a variety of dining options. Overall, Shangri-La Chiang Mai combines comfort, convenience, and top-tier amenities, making it a standout choice for travelers seeking a refined stay in the city.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Pi Ka Chu

Rum Premier King

Bodde på dec. 2024

Reser med vänner

15 recension

10/10

Enastående

Publicerades 14 feb. 2025

We stayed in premier king room for 2 nights and it was amazing. With kids club and waterpark inside the resort, for sure both adults and kid will have something to do and enjoy their own ‘me time’ to relax. Hotel lobby is huge and heaps of cultural decors for Photo shots, room is very well maintained and very comfortable, a king bed and small single bed with cartoon characters quilt/bed cover for kid. My daughter surprised by Huge teddy bear once we entered the room. Breakfast and coffee was the best one we had in Chiang Mai so far, definitely deserved 6 stars for it. One downside is the water temperature in the pool and spa, pool was too cold even at the noon 12-1pm on sunny day and spa was too hot, staff claimed to be 41 degree, but I can feel it’s even hotter than nature hot spring in Japan that can boil eggs. Apart from the resort, location was very good too, there are a few nice restaurants and a small mall with BigC supermarket within 600m walking distance, love it. Will 200% come back again next time.

Översätt

6/9

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Rum Deluxe King

Bodde på dec. 2024

Par

3 recension

10/10

Enastående

Publicerades 21 jan. 2025

The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.

Översätt

Svar från boendet: Dear Customer, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and the benefits of the Horizon Club. However, we sincerely regret the disturbances you encountered during your stay.We understand how important a peaceful environment is for a comfortable visit, and we apologize for the inconvenience caused by the noise from the neighboring room. Your feedback regarding our response to this situation has been noted, and we will review our procedures to ensure a more effective resolution in the future.Additionally, we are truly sorry for the discomfort caused by the incident in the elevator. This does not reflect the level of professionalism we strive to uphold, and we will address this matter with our team to prevent such occurrences.Your insights are invaluable in helping us improve, and we appreciate the time you took to share them. We hope to have the opportunity to welcome you back for a much-improved experience.Yours sincerely,Gabriele LombardoGeneral Manager

ACY TAN

Rum Deluxe King med utsikt över poolen

Bodde på jan. 2025

Familj

1 recension

8.0/10

Mycket bra

Publicerades 9 maj 2025

Customer service was nice and responsible. Breakfast have variety choice also.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Kris Krishnan

Rum Deluxe King

Bodde på maj 2025

Par

2 recension

10/10

Enastående

Publicerades 25 juni 2025

Great stay thanks to the warm hospitality and pleasant surprises we received from everyone. Look forward to more stays here in the future. Thanks James, Ni, Apple :)You made her day!

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

MO SE

Rum Deluxe King

Bodde på maj 2025

Par

13 recension

9.5/10

Otroligt

Publicerades 17 juli 2025

cozy and very nice location to seeing around. i highly recommend this place for staying for tourist.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

SakonSingha

Rum Premier King

Bodde på okt. 2024

Affärsresenär

3 recension

10/10

Enastående

Publicerades 28 nov. 2024

Great location and facilities. Receptionist was helpful and very good hospitality. Chi spa was great. Full option and the one I tried was impressed (relax package). Limited restaurants in the hotel but we are in the middle of Chiangmai downtown so there are plenty of choices around. Swimming pool was spacious. I didn't visit the fitness but there is one. Room was good, clean and fully equipped with everything. Bathroom was well-lit and all were great.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Paul Smith 67

Rum Deluxe King

Bodde på apr. 2025

Familj

4 recension

10/10

Enastående

Publicerades 28 maj 2025

What can I say other than Wow! A classic styled hotel slighted dated however inaccurate. Super clean and very well maintained. Super helpful staff. Kids pool area clean and supervised with water slide and water bucket splash that gets a laugh. Every 18 mins or so! I counted while super relaxed on the sunbed and out door jaquizy. Always wanted to stay in one of these hotels and I have no regrets staying in one again.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

traveltan

Rum Deluxe King med utsikt över poolen

Bodde på nov. 2024

Par

6 recension

10/10

Enastående

Publicerades 5 dec. 2024

Walking distant to big C, famous pork knuckle rice and night market.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Rum Deluxe King

Bodde på maj 2025

Familj

16 recension

10/10

Enastående

Publicerades 2 juli 2025

A bit more expensive than other Chiang mai hotels but excellent for families

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

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