Name: Shangri-La Chiang Mai
Address: 89/8 Changklan Rd, Tambon, Chang Khlan, Chiang Mai Province, 50100, Thailand, 89/8 Changklan Rd, Tambon, Overseas, Thailand
Rating: 4.4

Gästanvändare

Executive King Size-sängsvit

Bodde på dec. 2024

Familj

2 recension

5.0/5

Enastående

Publicerades 22 feb. 2025

We stayed at president suite. They provided a complimentary extra bed for the kids, sent us fruit basket and a giant bear soft toy on the bed to surprise the kids.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Pi Ka Chu

Rum Premier King

Bodde på dec. 2024

Res med vänner

15 recension

5.0/5

Enastående

Publicerades 14 feb. 2025

We stayed in premier king room for 2 nights and it was amazing. With kids club and waterpark inside the resort, for sure both adults and kid will have something to do and enjoy their own ‘me time’ to relax. Hotel lobby is huge and heaps of cultural decors for Photo shots, room is very well maintained and very comfortable, a king bed and small single bed with cartoon characters quilt/bed cover for kid. My daughter surprised by Huge teddy bear once we entered the room. Breakfast and coffee was the best one we had in Chiang Mai so far, definitely deserved 6 stars for it. One downside is the water temperature in the pool and spa, pool was too cold even at the noon 12-1pm on sunny day and spa was too hot, staff claimed to be 41 degree, but I can feel it’s even hotter than nature hot spring in Japan that can boil eggs. Apart from the resort, location was very good too, there are a few nice restaurants and a small mall with BigC supermarket within 600m walking distance, love it. Will 200% come back again next time.

Översätt

6/9

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Rum Deluxe King

Bodde på dec. 2024

Par

3 recension

5.0/5

Enastående

Publicerades 21 jan. 2025

The location of the hotel is right in the center of Chiang Mai, which is very convenient. I was upgraded to a Horizon Club room, giving us access to the Horizon Club on the 11th floor for drinks, breakfast, and supper before dinner. The service overall was great, but there were some issues. We were placed in a conjoined room, and on our last night, we were woken up by noisy guests who checked in late next door. I called the front desk to request that they move the guest to another room, but the staff member seemed unable to provide a solution. I had to take NyQuil to get back to sleep, only to be woken up again at 6 a.m. when the same guest slammed their door loudly. Additionally, we encountered another issue when a staff member entered the elevator with us, pressed the button to the basement, and laughed, forcing us to ride down unnecessarily. These incidents are unacceptable for a high-end hotel and significantly detracted from an otherwise good experience.

Översätt

Svar från boendet: Dear Customer, Thank you for sharing your experience with us. We are pleased to hear that you enjoyed our central location and the benefits of the Horizon Club. However, we sincerely regret the disturbances you encountered during your stay.We understand how important a peaceful environment is for a comfortable visit, and we apologize for the inconvenience caused by the noise from the neighboring room. Your feedback regarding our response to this situation has been noted, and we will review our procedures to ensure a more effective resolution in the future.Additionally, we are truly sorry for the discomfort caused by the incident in the elevator. This does not reflect the level of professionalism we strive to uphold, and we will address this matter with our team to prevent such occurrences.Your insights are invaluable in helping us improve, and we appreciate the time you took to share them. We hope to have the opportunity to welcome you back for a much-improved experience.Yours sincerely,Gabriele LombardoGeneral Manager

SakonSingha

Rum Premier King

Bodde på okt. 2024

Affärsresenärer

3 recension

5.0/5

Enastående

Publicerades 28 nov. 2024

Great location and facilities. Receptionist was helpful and very good hospitality. Chi spa was great. Full option and the one I tried was impressed (relax package). Limited restaurants in the hotel but we are in the middle of Chiangmai downtown so there are plenty of choices around. Swimming pool was spacious. I didn't visit the fitness but there is one. Room was good, clean and fully equipped with everything. Bathroom was well-lit and all were great.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

traveltan

Rum Deluxe King med utsikt över poolen

Bodde på nov. 2024

Par

6 recension

5.0/5

Enastående

Publicerades 5 dec. 2024

Walking distant to big C, famous pork knuckle rice and night market.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Anonym användare

Rum Deluxe King

Bodde på jan. 2025

Familj

25 recension

5.0/5

Enastående

Publicerades 12 feb. 2025

The hotel is very nice, clean and staff are professional and speak good English.Room is ok. Location is very convenient. Bfast was great.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Yip

Deluxe-tvåbäddsrum

Bodde på dec. 2024

Familj

17 recension

4.7/5

Otroligt

Publicerades 29 jan. 2025

Found a used tissue under the bed so had to deduct some cleanliness score. Otherwise, the hotel provides very safe environment and also variety facilities. Came to Chiang Mai during winter and temperature was about 20-degree and 20+ during daytime and kind of still too cold for swimming at their wonderful swimming pool.

Översätt

Svar från boendet: Dear Yip,Thank you for sharing your feedback with us. We sincerely regret the oversight in cleanliness and appreciate you bringing it to our attention. Your comments help us improve, and we will ensure our housekeeping team takes extra care in the future.We are delighted to hear that you felt secure and enjoyed the range of facilities available. Chiang Mai’s winter weather can be quite cool, and we understand that it may not always be ideal for swimming. We hope you had a pleasant stay overall and would love to welcome you again for another visit.Yours sincerely,Gabriele LombardoGeneral Manager

Gästanvändare

Tvåbäddsrum Deluxe med utsikt över poolen

Bodde på nov. 2024

Par

34 recension

5.0/5

Enastående

Publicerades 22 dec. 2024

Wonderful hotel located approx 10 min walk to night market area.....Movenpick, Marriot and Intercon hotels nearby for additional 5 star dinning options. Great outdoor pool / bar area with Chi Spa located nearby the pool. Ordered from the Al Carte menu during both nights of our stay. Food was as expected of this brand...excellent! One minor gripe we had was that Al Carte food is only served in the lobby lounge were the table high / chairs and Xmas table furnishings do lend themselves to a comfortable meal time. A/C setting in the lobby lounge also needs reviewed as on both nights we along with other guests found it to be extremely cold for a dinning area? Breakfast is wonderful with excellent Western selection s available. Many thanks to the team who made us most welcome during our stay!!

Översätt

Svar från boendet: Dear Customer,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our strategy location, outdoor facilities, and dining options. It is wonderful to know that breakfast met your expectations and that our team made you feel welcome throughout your stay.We appreciate your feedback regarding the dining setup in the lobby lounge and the air conditioning. Your comments are valuable, and your feedback has been shared with the relevant teams for immediate review and improvement.It was a pleasure having you with us, and we hope to welcome you back for another memorable stay.Yours sincerely,Gabriele LombardoGeneral Manager

Gästanvändare

Rum Deluxe King

Bodde på nov. 2024

Familj

4 recension

3.5/5

Publicerades 30 dec. 2024

The bed has bugs… and the housekeeping was not as tidy as other Shangri la that I’ve been to.

Översätt

Svar från boendet: Dear Customer,Thank you very much for taking the time to share your experience, related to your recent stay with us. At the outset, I would like to express my sincerest apologies for the unfortunate incident you have experienced with the bed bugs in your room. Although we do have a thorough pest control program in place, I fully understand your frustration and rest assured that we will keep looking into the matter to find more effective solutions. I have also noted your comments related to the general cleanliness of your room and rest assured that the matter has been duly addressed with our Executive Housekeeper and her team for their immediate improvement.We look forward to the pleasure of welcoming you back in the near future and please, feel free to contact me directly, if there is anything I can do to further assist you with.Yours sincerely,Gabriele LombardoGeneral Manager

Gästanvändare

Rum Deluxe King

Bodde på sep. 2024

Affärsresenärer

1 recension

5.0/5

Enastående

Publicerades 29 okt. 2024

good good

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Madame Interpreter’s journal

Rum Deluxe King

Bodde på feb. 2024

Familj

4 recension

4.5/5

Utmärkt

Publicerades 3 apr. 2024

Beautiful place to stay, great varieties of foods to choose for breakfast lunch and dinner. Great service, the hotel staffs are friendly and helpful.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Executive King Size-sängsvit

Bodde på jan. 2024

Familj

2 recension

5.0/5

Enastående

Publicerades 2 maj 2024

Awesome. We have a great time staying there. My kids (2&5) also enjoyed staying there. Warmly welcome by staffs.

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間撰寫有關您最近入住我們酒店的評論。歡迎您來到我們美麗的城市度假酒店。我們香格里拉發自內心的熱情好客，以及我們對卓越服務的全心全意的承諾，是我們與眾不同的關鍵因素。我們都期待着儘快與您再次相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致， Gabriele Lombardo總經理

Gästanvändare

Rum Deluxe King

Bodde på jan. 2024

Familj

21 recension

5.0/5

Enastående

Publicerades 10 feb. 2024

All service is good the 2 nd floor restaurant and the house keeping are very helpful. Only china kitchen is not good as when we went than the restaurant is empty but they said wait and next time also they say need reservation as they only make the limited food. For pre booking only. So my question is that than why open the restaurant if no have walk-in mentioned there . Other is good service thanks

Översätt

Svar från boendet: 尊敬的顧客，感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興得知您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已關注到您的評論，請放心，此事已轉交我們相關經理立即處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們瞭解可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

Gästanvändare

Deluxe-tvåbäddsrum

Bodde på juni 2024

Familj

9 recension

3.0/5

Publicerades 2 aug. 2024

hotel facilities and decoration very old….we experienced a broken door and a broken toilet，and can hear sounds next door…have to change room. otherwise the service is good.

Översätt

Svar från boendet: 尊敬的旅客感謝您抽出寶貴時間對您最近在清邁香格里拉大酒店的住宿發表評論。我很高興您在酒店度過了愉快的時光。事實上，我們獨特的香格里拉發自內心的熱情好客，以及我們對卓越服務的堅定承諾，是我們脱穎而出的關鍵因素。同時，我已留意到您的評論，請放心，該事項已轉達給我們相關管理人員立即關注與處理。在清邁香格里拉大酒店，我們將賓客滿意度放在第一位，您的評論會幫助我們確定可能需要我們關注的領域。我們期待儘快再次與您相逢。如果有什麼我可以幫助您的，請隨時直接與我聯繫。此致Gabriele Lombardo總經理

Gästanvändare

Rum Deluxe King

Bodde på jan. 2025

Res med vänner

15 recension

1.0/5

Publicerades 18 feb. 2025

Worst nightmare ever. Clearly not a 5 stay hotel

Översätt

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Shangri-La Chiang Mai

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