W Chicago - City Center

Location is fine. They have a bar in the ground floor. Room is quite big.

Food and drinks only available at limited times. Rooms are tiny for the price

地點很方便，距離CTA衹有2分鐘距離。廁所排風系統不太頂用，但也能將就。我們入住後發現旁邊一間房的小孩很吵，酒店及時去和旁邊客人溝通，並給我們換了房間。總體而言酒店服務人員態度還是不錯的。

門口沒有停車的，也沒有valet 走路去停車場 一晚50比別的酒店valet都要貴了，很一般2個芝加哥的w都很很差

位置 衞生一般，房間極小，陰暗不通風

住的不錯啊

Not worth it!!! I cannot believe this was a W hotel! You’re only, and I mean only paying for location. The bar and restaurant area was appealing to the eye, really small though. I didn’t visit though because I had a feeling it would be OVERPRICED. When I first arrived, I was tired and hungry and just wanted to lie down. I got to my room and it was SMALL! Smaller than a dorm, just ridiculous for over $300 a night! no space to walk around the literal bed! I was appalled. I go to order room service ($58 bucks for two ginger ales, greasy soggy fries and a sloppy, salty, greasy burger, which they gave truffle first when I never asked for that. Had the opportunity to correct with fresh crispy fries and still failed) but the guy who brought the food had NO room to walk past me to put the tray on the desk. It was so uncomfortable to the point he asked me did I inquire about getting an upgrade. I said no. Then he said yeah you should ask, I’ll mention it. Next thing I know the front desk calls and scolds me saying “You asked about an upgrade, well this is the room you booked” I said NO the server saw how ridiculous it was and asked. Then she goes “Oh well he doesn’t work for the booking he’s just a server” I got off the phone like well excuse me I don’t work here, get your people and this small dirty and dingy room together and there wouldn’t be a problem. The bathroom door swung back and hit the main door, it literally was no room for it to open. Same with shower door. I couldn’t get in and out. A king size bed room, but definitely not big enough for two people. Then I started noticing all the little old dirty things! They need to renovate bad! The carpet, horrible dim lighting, worn/torn upholstery on the lamp, mold in bathroom, and stains on curtains. All I heard was water after every flush. No refrigerator or microwave in the room. No complimentary water/coffee. No closet. Just a big fat NO. Look elsewhere if you like nice things! I’ve been in better townhouse suites and holiday inns than this place!

First night, check in was nice, requested housekeeping as it was my husband's birthday and our plan was to come back after a long day, sit on the bed, eat pizza and watch football. Went to take out the pizza and the refrigerator did not work, the pizza was ruined. Called down and was told, oh there wasn't a note. I said there was no note and the fridge could have been locked. I called down and while disappointing, not the end of the world. Woke up the next day excited to take our tours. It was a long day and when we came back Came back our door was broken and open. I called down, explained, was put on hold for over 5 minutes. I hung up and followed up with the app. Finally someone responded. Was told someone would be up ASAP. Took an hour. Was then told housekeeping reported it but it was not escalated. Made it seem like no big deal. It is a BIG DEAL TO COME BACK TO A ROOM THAT IS OPEN in any place but especially downtown Chicago. I completed a review the hotel sent and 3 days later I have yet to get a response.

Extremely disappointed with this return stay after a period of many years. Expected Gold status might get us a room with some kind of a decent view for a two night stay, but unfortunately, I guessed wrong. Room was very small, rug in the room had bunched up in spots or had wires underneath, so it was definitely noticeable and actually hurt my bare feet to walk on. Of course this disappointing stay was topped off with unexpected charges that I now have to take my time to dispute (after I was told there were no charges at check-out). I would highly recommend the Hyatt Centric, a hotel right around the corner that we put other family members up at. Their room was so much nicer with a fantastic view (plus no overcharges)!