Swissotel Chicago

My recent stay at this hotel was generally unsatisfactory. While the rooms are spacious, the facilities are outdated. The hotel does not provide complimentary water - instead, they charge $6 for a 500ml bottle. The air conditioning wasn't turned on before check-in, showing a lack of preparation. The front desk is severely understaffed with only one employee, resulting in queues every time you need assistance. The service quality needs improvement - they don't provide basic room service such as delivering toothpaste to the room. Additionally, the elevators lack security access control, raising safety concerns. Particularly disappointing was when staff entered the room with such brief notice that I didn't even have time to respond on the check-out day. Considering the room rates, this hotel offers poor value for money. Apart from the generous room size, the overall experience falls short, and I cannot recommend staying here.

Besides the Riverwalk, convenient location, you may assess to the loop and magnificent miles by foot without and problem.

This is the worst hotel experience I have ever had. The staff were not friendly and missed out one of my luggages when we passed them all the tab. The worst thing is the staff were so impolite and even accused it’s our fault. I didn’t understand why a proper decent hotel can treat the guest in such a poor manner. We were all in the city for marathon how come the staff was so hostile to the marathoner. It’s a true disappointment and I encouraged all future runners never ever go to this hotel.