Swissotel Chicago

Perfect location, close to everything (big bus, boat tour, metro, restaurants). Room is a little dated

Hotel was renovated. Clean and tidy. Excellent location, near the river and the millennium park. Fantastic view from high floors

Good location and good service. I booked a non-smoking room but the room smelled like cigarettes.

For the room rate I paid for I would have expected  free bottled water in the room. I asked for additional sugar and cream for our room and I never received it. Also when you call the concierge there are times you have to wait long for somebody to answer the phone. Our overall stay was ok only.

My recent stay at this hotel was generally unsatisfactory. While the rooms are spacious, the facilities are outdated. The hotel does not provide complimentary water - instead, they charge $6 for a 500ml bottle. The air conditioning wasn't turned on before check-in, showing a lack of preparation. The front desk is severely understaffed with only one employee, resulting in queues every time you need assistance. The service quality needs improvement - they don't provide basic room service such as delivering toothpaste to the room. Additionally, the elevators lack security access control, raising safety concerns. Particularly disappointing was when staff entered the room with such brief notice that I didn't even have time to respond on the check-out day. Considering the room rates, this hotel offers poor value for money. Apart from the generous room size, the overall experience falls short, and I cannot recommend staying here.

The hotel was clean and the response at the lobby was very good. The view was also nice. The accommodation during my trip to Chicago was perfect and I was very satisfied.