Mercure Sydney

Requested for early check-in and was granted, with a free upgrade to Kings room! Wow! Madison even arranged to sent my wife birthday cake and a bottle of wine! Wow! Had a great dinner at Platform 818, they allowed us to bring our welcome drinks from the restaurant to the room, I felt like home here! We checked out via express key drop, went straight to airport, didn’t noticed the outstanding balance from dinner was declined charge due to my credit card problem. However the hotel was very patient and waited for my payment. Finally paid and we felt their service was exceptional! Hotel location excellent: beside Central station, lots of dining options, shopping at Coles, Metro to experience local living. But the gym can be improved: treadmill facing east sunrise can be too glaring.

Location next to central station provides easy transport to many attractions, extremely convenient. Male staff from the front reception are attentive and very helpful to bring our luggages down the wet stairs from railway square entrance on a rainy day. For the room, bed mattress unable to absorb motion transfer from a tossing sleeping partner, twin bed a better choice on hindsight. Bedside table a little dusty throughout our stay even after room cleaning, cleanliness could be better.

The location of the hotel is excellent. It is very close to the train and tram, making travel so convenient no matter where you want to go in Sydney. Darling Harbour, Chinatown, and Townhall are all within easy walking distance. If I visit Sydney again, this place will be my first choice. Having laundry facilities on site is also a big advantage for our family or for people who stay for many days there's no need to pack too many clothes, saving valuable luggage space.