Premier Inn Chippenham

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Bathroom floor was sticky, edges hadn't been cleaned in months, mould on bath handles and dirt dried on in bath. Coins under bed so not cleaned either, build up of dust behind door and on furniture. Asked for bathroom to be cleaned which it was but only the middle of the floor as usual. At checkout I suggested to receptionist that room 52 needs a deep clean, received a half hearted apology but she made no more so I doubt it was done. Won't stay again.

This venue wasn't up to the usual Premier Inns standard. The room was too warm and didn't have any aircon. I had dinner at the adjacent Brewers Fayre but it was very busy and seemed short-staffed. I had booked a table but had to find one myself and it was the last one available. I had to wait over an hour for my meal to be delivered

Full of juvenile young adults! I had to be up early in the morning so went to bed at 10pm only to be woken up by numerous young adults who for some reason find staying in an hotel so exiting that they can’t keep it in Shouting in the corridor, constantly opening and closing of doors. On top of that I could hear about 3 or 4 tvs plus the people next door talking loudly until early hours. The room was so hot but I couldn’t open the window for all the loudness from other tenants. And whoever was in the room above must have thought they were an elephant because it was constant stamping. I didn’t get a full nights sleep and was useless for my final day on a course I was on. I know it’s not the hotels fault but why can’t they at least explain the etiquette to people upon check in??

Beds sheets did not fir the bees and full access rooms were booked but did not have any on arrival. Disabled parents were give a room with a bath they had to step into. Asked for a twin room and ended up with a sofa bed and double. Trying to change the bookings was almost impossible.

Jordan really helped me out when I had problems with my booking. He was able to sort my issues and get me checked in without a fuss. Amazing customer service and a nice place to stay