Hotel Route-Inn Chitose Ekimae

The hotel staff is very nice in helping us checking in and gave us 4 tokens for the vending machine (we're a group of 5). Each coin worth 150 JPY. The onsen is clean and safe, separate floor for men and women onsen. For women, there will be a code to enter when entering the onsen on the 14th floor. The room is clean and the AC works well. Great overall experience. The hotel also offers a free shuttle bus to the airport. 8 people per bus.

As an airport hotel, the staff are not good at English, and they don’t even have a smart phone on hand to translate and communicate with customers. This make communication very slow! Our family booked both smoking and non smokng rooms but the hotel can’t accommodate us the non smoking room. It took us 3 hours right in front of the front desk to deal with the matter. What a waste of time!

The location is great! The room is clean and comfortable. The staff are friendly and helpful on

Hotel was convenient and staff was kind and quite nice. Breakfast was okay. Free parking.

Room was abit cramped (don't really have space to open our luggages fully while still being able to walk freely). But hotel makes it up with their amenities, decent breakfast, and the women's onsen even had a shampoo bar where you can select your own shampoos (named shampoo and conditioner brands) for showering before the onsen.

Overall, the hotel appearance is OK, thanks for bus shuttle service drop off to airport 👍. but the room and interior lighting look a bit dim, the room is not very comfortable. The hotel should improve the interior lighting, the bathroom is dark☹️