Daisy Tng
15 april 2025
Wonderful Stay at Gemi-city Courtyard Garden Hotel – Heartfelt Thanks to the Amazing Staff!
My husband and I recently stayed at Gemei Hotel in Chongqing for 7 nights, and we had a truly pleasant experience. From the moment we arrived, we were warmly welcomed by the friendly counter staff , Xiao Yang who was ready to help with a smile.
We would like to give a special compliment to Xiao Yang, who went above and beyond her duties to make our stay enjoyable. Despite her busy duty she patiently helped us book day trips and took the time to teach us how to use Alipay, navigate the train system, and even use local GPS apps to get around the city. Her kindness and helpfulness really stood out.
Another big thanks goes to Xiao Yan, who assisted us in transferring to a different room when we encountered issues with the shower drainage system. The new room was much quieter, away from the noise of the nearby stalls, and we were very thankful for his quick and thoughtful action.
We’re also grateful to Xiao Chu, who kindly accompanied us to the pick-up point for our free one-day city tour. It made a huge difference to us, especially as first-time visitors to Chongqing.
One small suggestion would be to consider adding an escalator or a lift for guests with heavy luggage. We felt bad that the staff had to help us carry our increasingly heavy suitcases during check-out — it’s not easy work, and we really appreciate their help!
All in all, we had a very good experience and would definitely recommend Gemei Hotel to our friends and family. Thank you again to all the wonderful staff for your warm hospitality!
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