UrCove by Hyatt Chongqing Yubei

Clean and new hotel. Only the way to lifts from room is bit far away.

I am writing to extend my sincere appreciation and highest commendation for the outstanding service provided by Ms. Carol during my recent stay at UrCove by Hyatt Chongqing Yubei. Although my visit lasted only a few hours, she went above and beyond to ensure that it was a truly memorable experience. From the moment I made the booking, Carol took it upon herself to make me feel comfortable about my arrival in Chongqing. She thoughtfully arranged seamless, point-to-point transportation to and from the airport and maintained clear communication with me right up until the very day of my arrival. Her attention to detail and proactive care gave me tremendous peace of mind. Upon reaching the hotel, Carol personally assisted me when my WiFi connection was not working, staying with me in the room until the issue was resolved. Her helpfulness extended well beyond what one might ordinarily expect, and she always communicated with clarity and positivity. What impressed me most was Carol’s warmth and cheerful demeanor. As I departed for the airport, she surprised me with a thoughtful gesture—a soft toy panda—which left a lasting impression and a smile on my face. Carol’s professionalism, kindness, and genuine dedication to guest comfort are truly commendable. In just a short stay, she managed to make me feel genuinely cared for, turning what could have been a routine transit stop into a memorable and personal experience. I am deeply grateful for her support and wish her continued success in her career. It is employees like Carol who embody the spirit of hospitality and elevate the reputation of Hyatt Hotels. Thank you for having such an exceptional individual on your team.

Staff are kind and helpful. Room is clean and well maintained. Free shuttle service to/from the airport. They even prepare take away breakfast for travellers for early morning flight.

the experience at the hotel was great, Amy the manager provided an excellent service, as our flight was delayed, we landed at Chongqing airport at 1 AM, we got a none cost transfer to the hotel also a late check out without extra cost, the hotel is very clean, with good coffee and services, very Recomended

休假在外面玩了12天，因擔心太晚趕飛機有點累，就提前預訂了最後一天在重慶住一晚的酒店。體驗感非常非常棒的酒店。從一進大廳就讓人眼前一亮，很驚喜現代藝術風格的裝修，讓人有種回家的感覺，温暖、乾淨、又舒適。前台工作人員很有親和力，微笑着滿足客人的要求。酒店助手橘子早早的就確認要不要接機，還幫我免費升級到行政大床房。貼心、周到的服務意識非常強。特別地感謝。房間的配置很新很有質感，高科技智能語音操作加上簡約藝術風的裝飾，待在房間既温馨又方便。除了戴森吹風機，雲南白葯的洗漱用品外，而且還配了膠囊咖啡機和冰箱裏的各種飲品。最讓人舒心和感動的是酒店將細節方面做到了極致的專業。比如在馬桶邊上有直接呼叫前台的按鈕，以防萬一。洗漱台邊上有專門放置首飾的絨布盒等等，這些看似微小的細節，最能體現酒店的專業和人性化。房間的乾淨整潔更是無可挑剔。早餐的種類很多，中西餐都有。雖然入住的時間很短，但真的體會到了可以消除旅途疲勞的舒適感。逸扉酒店真的值得五星好評。我一定會推薦給身邊的朋友和家人。再來重慶，會毫不猶豫的還選擇這裏。希望酒店持續保持自己的特點和優勢，越做越好。

作為重慶第一家逸扉酒店，服務細節和入住體驗都是非常不錯的。得知是Hyatt會員後，前台工作人員大方升級行政套，這點十分好評！ -設施：房間用料符合逸扉標準，Dyson搭配標準洗衞用品，符合凱悦高標準。但是，美中不足的是健身房的器械相對來説年份有些久遠，折扣率較高的同時，啞鈴甚至無法成對，這點可以確實改善一下。 -衞生：房間及公區都十分乾淨。尤其是洗衣房與健身區域，定時消毒的同時，清潔人員還會定時前來整理相關用品。 -服務：服務方面基本無可挑剔，每位工作人員見面都會問好，在升級房型後也大方贈予2份早餐，奈何行程匆忙沒能體驗。酒店還提供了免費的接送機服務，15min直達T3客運大樓，確實十分便捷。