UrCove by Hyatt Hotel Chongqing Jiefangbei Area Hong Ya Dong

Very impressed with this hotel, as it’s quite new, everything is excellent. The bed is comfortable. Especially Gary, Parker n Lydia from front desk, exceptionally helpful. I observed they are consistently helpful to all others as well. The only issue is the air-conditioning which is centralised, too warm at night. They gv us a fan in end. Check in counter is on the 25th storey, a very great vantage point of Chongqing night scene.

Lovely new hotel just a little away from the noise of the main Minzu Rd street. I used to work for a 5 star hotel, and I could tell that this hotel definitely have a lot of potential to be an excellent one! Hotel is very near JieFangBei and Hongyadong (as stated in the name), and have stunning views of the bridge and Chongqing Raffles City! A lot of food stores and food carts alongside and opposite the hotel, 2 convenient stores downstairs, and 2 different Light Rail stations both 5mins walking distance from hotel. Perhaps the hotel is too new, and some staff don't seem like they are well trained to handle guests. Staff spoke minimal English, but we messaged and conversed in Mandarin / Chinese before and throughout my stay. Prior to my arrival, staff were really helpful with my Taobao orders and they assisted to keep aside until I arrived at the hotel. They even assisted with my questions through Trip.com messaging promptly! Upon arrival at around 2:00+am, my driver couldn't locate the hotel, as the hotel is tucked away in an alley and couldn't turn in due to the food carts that are parked along the alley in the evening. Driver called the hotel to direct him but I could hear that he was quite frustrated with the staff that he was speaking to. Perhaps they were not helpful and my driver had to drop me off by the road just before the alley. No warmth from the check-in staff upon arrival at 2+am, but I was checked-in swiftly and given a room with a beautiful view (that I only got to see when I woke up)! I also asked the staff about collecting my Taobao and he gestured me to the floor and told me to search for my own packages from the floor. There's was literally no guests in the lobby. I went down to my room to settle my luggages and bag before heading back up to collect my orders by hand with a large recycle bag. Only the next day evening, I realised the staff could have done so much more for me. Another staff was so kind. He helped me find my parcels (I had about 7 items) and he even offered to use the robot to help with delivering all the parcels to my room so that I didn't had to carry them. Room (with smart room system) is amazing, little dust but nothing extreme. I did mentioned to the staff that the room was a little warm but they said that it was due to winter arriving, and the hotel adjusted the Aircon for winter. I really love the view! Room was spacious enough for me to open up my luggages and I also love that the legs of the bed frame is designed to be slanted inwards. This design saved my feets so many times from accidentally kicking the bed frame. Comfy bed with clean bedding and towels. Sound proofing was not too bad too. Hopefully management can keep up with the maintenance of the hotel and rooms! They had welcome drinks throughout daytime, and served complimentary porridge and evening sweet soup from 8-11pm. Upon check-out, the reception was able to keep my luggage for me until late at night because I had a midnight flight home. Really grateful to all the staff that assisted me with the finding of locations around Chongqing! I also suggested to a staff that they should consider investing in a luggage scale for guests too. Many of us shop in China and would prefer to know our luggage weight, so that we can repack in the lobby before heading to the airport. When I was there in early November, the music bar and barbeque restaurant have not opened. Heard that it'll open during new year, and I look forward to visit them when I'm back! I want to give them 5 stars the next time I come back to this hotel! Note: borrowing of umbrella will require a CNY50 deposit

Booked King room with amazing view. spacious, comfortable bed, pillows and hardware. Bustling with street food right outside the hotel especially on fri/weekends means you never go hungry even if checked in late / post midnight. Rooms remains cosy and quiet. I like the separate bin box for throwing away take outs remains. The restaurant/ bar was not opened yet when i was there. It would have been spectacular view from the same.