Kempinski Hotel Chongqing

Kempinski Hotel Chongqing recensioner

Kempinski Hotel Chongqing

No. 2 Jiangnan Avenue, Nan'an District, Chongqing, 400060, ChinaVisa hotellinformation
Kempinski Hotel Chongqing
Kempinski Hotel ChongqingKempinski Hotel ChongqingKempinski Hotel Chongqing
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Gästrecensioner

9.3/10
Enastående
4099 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.0
Service9.3
Renlighet9.4
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Alla recensioner(4099)
Positiva recensioner(4008)
Recensioner med foton/video(499)
Vänlig personal i receptionen(257)
Utsökt frukost(175)
Utmärkt för affärsresor(121)
Utmärkt pool(52)
Har bott här flera gånger(46)
Nära tunnelbana(41)
Negativa recensioner(88)
Gästanvändare
Deluxe-dubbelrum
Bodde på feb. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 1 apr. 2025
Thank you to Cora for giving us the chongqing map, fast check in.and for, mr Paul who help our baggage while I held my sleeping child when we check out today. Thank you ms Wendy to find us deliberation statue and give my child sweet gift. Breakfast is lovely and location is good. Baby COT also available. Superb will be back if we travel to CQ.
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Anonym användare
Deluxe-dubbelrum
Bodde på jan. 2025
Par
6 recension
8.0/10
Mycket bra
Publicerades 5 feb. 2025
Good Hotel, near Metrostation. Restaurants and Supermarkets are nearby
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
BOM PI PI
Deluxe-dubbelrum
Bodde på okt. 2024
Familj
28 recension
9.0/10
Utmärkt
Publicerades 24 nov. 2024
Was staying at the hotel in May this year but this time round the original 2 rooms that was assigned I am very disappointed that the Aircon was not working well. First time, they said that due to winter and it's all central system controlled so it's like this. They tried to solve the issue by bringing a cooler.. tried and it's totally no use at all. I compared the 2 rooms and my parents room was much warmer than mine so I had no choice but to go down and inform them about it. They did an excellent recovery by changing another room for my parents and they offered a suite for them. The room this time round is very cooling.. much cooler than mine but it's ok mine is still alright. I hope they will look into proper maintenance of the hotel.
Översätt
Svar från boendet: Thank you for sharing your experience. We apologize for the inconvenience caused by the malfunctioning air conditioning in the initial rooms. We are glad to hear that our team was able to provide a satisfactory solution by changing your parents' room to a suite and ensuring a cooler environment.We understand your concern about proper maintenance of the hotel. Rest assured, we take your feedback seriously and will look into improving our maintenance procedures to ensure a comfortable stay for all our guests.We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.
VivianWoo
Deluxe-tvåbäddsrum
Bodde på okt. 2024
Affärsresenärer
8 recension
8.5/10
Mycket bra
Publicerades 15 jan. 2025
Our group total 19 stay hotel for 2 nights, everything was smooth and pleasant. Just the bed mattress too soft, after asked the front desk only know can request take out the topper. Nov start for winter weather While everything was well-maintained, some areas have started to show their age, and a touch of modern updates could really elevate the experience.
Översätt
Svar från boendet: Dear guest, thank you very much for choosing our hotel and sharing your stay experience! I'm really happy to hear that you and your team had a smooth and enjoyable evening.I am very worried about the trouble caused to you by the previous software. The front desk can provide the previous solution, but should proactively inform you when you check in. Regarding the obvious signs of age in the hotel facilities, we have received your suggestions. We are planning to modernize and update in winter. We will gradually optimize everything from decoration to facilities, and are committed to creating a better environment for every guest.If you come again and witness our changes, I believe we will bring you a more perfect experience next time!
Anonym användare
Superior Deluxe Twin Room
Bodde på okt. 2024
Par
17 recension
6.0/10
Publicerades 21 jan. 2025
-Reception and breakfast service staff not warm. -Walkway from metro station, hotel corridor and room lighting not bright enough. -Pillows are too soft for our liking. -Shower room wall tiles need deep cleaning. -TV not working well. Hotel technician was called in. -Breakfast items are varied.
Översätt
Svar från boendet: Dear Guest, Hello! Thank you for staying at Chongqing Kempinski Hotel and leaving your valuable review. At the same time, we are very sorry for not being able to provide you with a satisfactory experience! We have mentioned the problem you feedback to the relevant departments, the hotel management attaches great importance to the pillow soft to bring you trouble, we are deeply sorry, we have a pillow menu, you can make a choice. At the same time we will also strengthen staff training, enhance service awareness, so that every guest can feel the warm and thoughtful service. Now we are also focusing on updating the hotel's facilities and equipment, and strengthening the cleanliness of the rooms and increasing the frequency of room inspections. We will continue to work hard to improve ourselves to get your approval, and hope that you can see our progress next time you stay with us! Kempinski Hotel Chongqing will provide you with a comfortable and convenient stay, a hundred years of inheritance of exquisite service and classic European luxury enjoyment. We look forward to welcoming you again!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på mars 2025
Res med vänner
5 recension
9.5/10
Otroligt
Publicerades 20 apr. 2025
Had an enjoyable stay! Jerry from the reception area and Helen from Elemens restaurant provided really good services, although we arrived late and hungry! There is a Lawsons convenience store across the street.
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Nan Xiang Wang
Deluxe-tvåbäddsrum
Bodde på dec. 2024
Familj
15 recension
9.0/10
Utmärkt
Publicerades 7 mars 2025
Everything is good and the breakfast is worth the price. The only thing is that the facilities are quite old already.
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Gästanvändare
Deluxe-tvåbäddsrum
Bodde på sep. 2024
Par
1 recension
9.0/10
Utmärkt
Publicerades 29 okt. 2024
Overall it was a good experience staying at the Kempinski Chongqing.
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Lau Shao Pheng Grace
Deluxe-dubbelrum
Bodde på apr. 2024
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 21 juni 2024
Had a brief but great stay at the hotel. Leo‘s excellent service at reception was appreciated, making check-in seamless and hospitality exceptional. The room had really nice views, thank you.
Översätt
Svar från boendet: Dear guest, hello! Thank you for staying at Kempinski Hotel Chongqing and leaving your comments. We are honored that our hotel has been recognized by you. Kempinski Hotel Chongqing will be happy to provide you with a comfortable and convenient stay experience, exquisite service and classic European luxury. Looking forward to your patronage again!
Gunawan Yosua
Deluxe-dubbelrum
Bodde på nov. 2024
Familj
1 recension
9.0/10
Utmärkt
Publicerades 26 dec. 2024
Bed is so old, we cannot sleep well
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for staying at Chongqing Kempinski Hotel and leaving your valuable comments. We are very sorry that we failed to provide you with a satisfactory stay experience! We have fed back the problem you mentioned to the relevant departments. The hotel management attaches great importance to it and will strengthen the inspection and maintenance of equipment and supplies. We will continue to work hard to improve ourselves to gain your recognition. I hope you can see our progress next time you stay! Chongqing Kempinski Hotel will wholeheartedly provide you with a comfortable and convenient stay experience, exquisite service inherited for a century and classic European luxury enjoyment. We look forward to your patronage again!
Anonym användare
Deluxe-dubbelrum
Bodde på juni 2023
Annat
1 recension
10.0/10
Enastående
Publicerades 16 juli 2023
nice stay experience! Thx for kind service provided by Elsa and Bobby who readily meet all of our requirements, including special preferences of the room and left luggage
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Stephen
Superior Deluxe Twin Room
Bodde på okt. 2023
Par
8 recension
8.5/10
Mycket bra
Publicerades 18 nov. 2023
After staying in Wanda, service felt spotty. No one in attendance at the main door when we arrived. Had to drag our luggage to the registration. No USB port in the room to charge cell phone. When I inquired about an adapter, was told they don’t provide and have to use commercial charger and that there is a charge. Finally got an adapter from the front desk, apparently, a poorly trained service attendant. Won’t stay in a Kempinski again.
Översätt
Svar från boendet: Dear guest, thank you for your stay at Kempinski Hotel Chongqing firstly. We are so sorry to hear about your experience in our hotel. We will enhance the training for our staffs to improve the service, guarantee all the guests can have a good timing during their stay. We hope you will come again to see our improvement in future, we are looking forward to serving you next time!
Gästanvändare
Deluxe-dubbelrum
Bodde på sep. 2023
Ensamresenärer
13 recension
8.5/10
Mycket bra
Publicerades 15 nov. 2023
Safe box and sockets at work desk not working. Else everything is nice and clean. Will stay again.
Översätt
Svar från boendet: ear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
Boersma
Deluxe-dubbelrum
Bodde på dec. 2023
Affärsresenärer
23 recension
9.5/10
Otroligt
Publicerades 26 jan. 2024
Perfect stay, warm welcome and delicious breakfast, great value
Översätt
Svar från boendet: Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!
The Osc
Deluxe-dubbelrum
Bodde på aug. 2023
Ensamresenärer
6 recension
8.5/10
Mycket bra
Publicerades 3 okt. 2023
I love this place. It gets 5 stars from me. The location stinks, but everything else makes me want to stay there anyways.
Översätt
Svar från boendet: 尊敬的客人,您好!非常感謝您入住重慶凱賓斯基酒店並留下您的寶貴點評!很榮幸我們酒店得到了您的肯定。重慶凱賓斯基酒店將竭誠為您提供舒適便利的入住體驗,百年傳承的精緻服務及經典歐式奢華享受。熱切期待您的再次惠顧!