Regent Chongqing

Staff is friendly and good service, the hotel room view is excellent.... guve it a try to stay here... you won't regret!!!

Very underwhelming experience, totally different from other positive reviews. Firstly, there’s no welcome snacks/fruits for my stay. I do not know why so many other guests received nice snacks/platters from their reviews, this is clearly a double standard treatment. Second, when I requested for bath soak preparation which the hotel claimed they will provide to guests, what they did was simply leave a pack of bath salts and a bottle of bubble bath solution on the tray. The staffs claimed they no longer do that for guests and we have to DIY. If the hotel is no longer providing this service, you should not be advertising that. Clearly a misrepresentation from the hotel. Do not believe the older reviews you see here with nice rose petals bath. I will not recommend this hotel. For this price you are paying, look elsewhere for other better options. Very disappointing.

Once you arrive at the hotel, the Service began. From check in to Regent Club to the Restaurants. Especially mentioning Miss Nicole Xiang I. customer Service, very tentative. Highly appreciated.

We stayed at The Regent for two nights and are very happy with the experience. At check-on, June and Nicole were patient with our inefficient Putonghua while introducing hotel services and facilities in details such as pool's open hour, whether swimming cap is included and the complimentary mini bar and laundry etc. The hotel is beautifully designed with dark wood rendering a sense of serenity and elegance. Our rooms enjoy captivating views of the river and Hongya Dong. The interior of the room aligns the design of the hotel with aesthetic details such as red tissue box, red stationery box, collateral with soft floral illustration. The bed is very comfortable, the firmness of the mattress is just rigjt.The hotel offers a range of amenities for our convenience which is thoughtful. The complimentary mini bar included soft drinks, white wine, beer and snacks, a very nice offerings..Each room received complimentary laundry of 3 pieces of basic garment which suit our needs. We enjoyed the complimentary special bath as well, rose bath and lemon bath, it is a fantastic gesture. We had breakfast at the Lounge, the buffet quality and selection were wonderful. The Chongqing XiaoMian was the star. The local breakfast specialities and the western choices were all tasty including the fried mackeral, steamed dim sum and the fresh salad. The hotel pool is nice, it is 25m and is indoor. The Regent is located in the financial district, adjacent to a shopping mall. There is a good variety of restaurants and local stores. The Concierge team is friendly and helpful I was not able to catch the team member's name but he has assisted us with our luggages and saw us off with a sincere smile. We had a very memorable stay!

Love the hotel and the services. Special shoutout to Rita who has taken good care and go beyond by helping in all our request! Would love to come back to Regent again if I visit Chong Qing!

The stay was absolutely to our satisfaction. Particularly to Ms. Nicole, who has provided with utmost service during our stay. Thanks IHG, Regent and the team! Will definitely patron your hotels again!