Aleksandr Plotnikov
27 augusti 2024
I rented an apartment in Fenqian Hotel. The hotel is really nice, but the service was terrible. In the morning, I woke up to some strangers talking loudly on the first floor of my apartment. This fact itself is unpleasant. No one called or wrote. The strangers had just broken into my room. I went down at least to see what was going on, and that's when I found the following — there were 5 people on the first floor, and several centimeters of water, flooding things, including electrical appliances. It turned out that a water pipe burst inside the hotel. I was ready to treat this situation with an understanding attitude, but I was disappointed by the reaction of the staff. After breaking into my room at 8 am, they just told me to leave the room and go to another one, which turned out to be worse than the previous one. The first room had a kitchen, two bathrooms and amazing views, but this room did not have this. As an argument why this room was better, I was told that it had just been renovated, but it was a lie. Some elements of the room were quite shabby. After sending me to another room, the hotel staff did not do anything to help me. They kicked me out at 8 am to go to another game, ruining all my plans and wasting 3 hours of my time. When asked what to do with spoiled items, they suggested putting them in the sun, saying that would dry them out, but they gave me a room that didn't face the sun. That was funny. As a result, my computer mouse, watch, wet items didn't work, and some souvenirs were damaged. A one-day train to Chengdu also had to be cancelled. Never stay at this hotel.
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