Chongqing Ashan River View Hotel (Jiefangbei Raffles Square Branch) recensioner

Svar från boendet: 尊敬的客人：您好！非常感謝您抽出寶貴的時間為我們留下評價，您的反饋對我們來説無比重要。還有您詳細的入住感受，我們既欣慰又愧疚。欣慰的是您認可酒店的位置、景色以及員工，這説明我們在某些方面的努力沒有白費；愧疚的是房間的衞生狀況沒能達到您的期望，還存在服務缺失的問題，導致您提前退房，給您的旅途帶來了不愉快，這是我們最不願意看到的。關於房間衞生，我們已經對客房清潔流程進行全面覆盤，加強對清潔人員的培訓與監督，確保每一個角落都能徹底清掃，讓灰塵無處遁形。對於服務方面的不足，我們會立即組織全體員工深入反思，開展專項培訓，強化主動服務意識，優化服務流程，從入住到退房的每一個環節，都要有專人跟進，隨時響應您的需求。雖然這次沒能讓您滿意，但您的直言讓我們有了改進的方向，我們真心希望您能給我們一個再次服務您的機會，下次入住，一定讓您體驗到全方位的優質服務，感受家一般的温暖。再次感謝您，祝您旅途愉快，生活順心！

Svar från boendet: 尊敬的賓客：您好！衷心感謝您下榻 亞善酒店，並抽出寶貴的時間為我們留下如此詳實且暖心的好評。得知您對我們酒店的地理位置青睞有加，深感榮幸！毗鄰地鐵，讓您輕鬆穿梭於城市各處；臨河而居，將城市與河流的壯美、船衹的悠然盡呈眼前，希望這些獨特風光能為您的旅途增添美好回憶。“服務至上” 一直是我們秉持的理念，很高興聽到您稱讚員工友好、服務很棒，這是團隊全體努力的成果，您的認可就是對他們辛勤付出的最好回報，我們會一如既往地保持，為每一位客人提供賓至如歸的體驗。同時，對於給您造成初尋不便以及電梯換乘的困擾，我們萬分歉意。後續會立即着手優化酒店的引導標識，加強在預訂確認、到店指引等環節的提示，確保類似問題不再發生，讓您從踏入酒店第一步起就暢行無阻。再次感謝您的理解與推薦，您的支持是我們前行的動力。期待您再次歸來，我們定當不負所望，為您打造更完美的入住體驗。祝您旅途平安、生活愉快！

Svar från boendet: 親愛的貴賓，讀罷您這滿是讚譽的評價，我們滿心的自豪與感動都快要溢出來了！您用 “絕對令人驚歎” 來形容我們的酒店，這是對我們最大的肯定。員工們聽聞您誇讚服務無可挑剔，個個都備受鼓舞，每日精心付出，衹為換取客人如您這般的滿意笑容，能得到您的認可，一切辛苦都化作了甜蜜。而您對房間佈置的鐘情、對絕佳地理位置的喜愛，還有那令您歎為觀止的景色，無一不讓我們深感欣慰，這正是我們努力打造的理想入住體驗。我們定會再接再厲，守護這份美好，持續為每一位賓客呈上最優質的服務，讓您的每一次回訪都如同歸家一般温暖愜意。期待與您的下一次美好邂逅，祝您生活處處皆美景，時時有驚喜！

Svar från boendet: 親愛的客人：您好！收到您這滿是讚譽的評價，我們的內心無比激動與喜悦，真心感謝您對我們酒店的高度認可！得知您對酒店的乾淨程度、優質設施、優越的中心位置以及服務人員良好的態度都給予了肯定，我們倍感榮幸。為了能讓您擁有舒適的入住體驗，酒店全體人員一直都在用心付出，努力將每一個細節做到盡善盡美。您的滿意是對我們最大的鼓勵，也是我們不斷前進的動力。我們會繼續保持，不斷提升服務品質，優化設施設備，讓每一位客人都能感受到家一般的温暖與舒適。

Svar från boendet: Dear valued guest,Thank you so much for your glowing review! We are absolutely thrilled to hear that you had an amazing stay at our hotel. It's wonderful that you loved our prime location, which allows our guests to easily explore the surrounding area. The spacious rooms and top-notch amenities we offer are designed with your comfort in mind, and we're delighted that they met your expectations.That panoramic view of the city from your room is truly one of a kind, and we're glad it enhanced your experience. Your kind words mean the world to us and serve as a great motivation for our entire team to keep up the good work.We truly hope to have the opportunity to welcome you back in the future, and we'll make sure your next visit is even more memorable. Have a great day and safe travels!

Svar från boendet: Dear guest,Thank you for your feedback. We are glad to hear that you liked our great location and found the room clean. We apologize for the issues you mentioned regarding the fittings. We will take your comments seriously and look into improving the quality of our facilities.We understand that these issues may have affected your experience, but we hope that the good aspects such as the location and cleanliness made up for some of it. We appreciate your understanding and look forward to welcoming you back in the future with better facilities and service.Best regards,

Svar från boendet: 尊敬的客人：Thank you very much for your wonderful review! We are delighted to hear that you enjoyed the spaciousness, the great view, the convenient location with the metro just under the building, the presence of Lawson downstairs and the variety of food options around. We are also glad that the cleanliness, hot water, air-con heater and the room facilities exceeded your expectations. We understand that the building may not be a typical hotel structure, but we strive to provide a great overall experience. We are happy that your kids loved it. Looking forward to welcoming you again in the future.酒店全体员工敬上。

Svar från boendet: Dear guest,We are absolutely thrilled to read your glowing review! It's such an honor to be the best hotel you've stayed at during your Christmas city-hopping adventure with friends.Our housekeeping and reception teams will be over the moon to receive your kind words. They take great pride in their jobs, and it's always rewarding to know that their efforts, from meticulous cleaning to swift, professional assistance, have made a real difference to your experience. Losing a bag can be incredibly stressful, so we're especially glad that our reception team could step up, go the extra mile, and resolve the situation for you.For anyone eager to soak up the wonders of Chongqing, our prime central location really is a huge draw. And we're committed to making sure every guest feels as welcome and well-cared-for as you did.We can't wait to welcome you back again soon for another incredible stay!Best regards,

Svar från boendet: Dear guest,We sincerely apologize for the extremely unpleasant experience you had during your stay. We are truly sorry that the extra bed did not meet your expectations, and we've taken note of your dissatisfaction with its quality.Regarding the sewage system and the odor issue, this is completely unacceptable, and we've already launched an urgent investigation. Our maintenance team will spare no effort to identify and fix the root cause as quickly as possible. The noise from the elevator and other floors' sewage has also been flagged, and we'll look into proper soundproofing and anti-noise measures.We understand your disappointment and frustration, and we're committed to making comprehensive improvements. We hope that in the future, we'll have the chance to welcome you back and offer you a thoroughly different, comfortable stay.Best regards,

Svar från boendet: Dear guest, we are truly delighted to hear that your first experience with Trip.com led you to our place and that it turned out to be such a wonderful one. We take great pride in maintaining a clean and well-kept establishment. Our prime location, surrounded by numerous shops and right across from Raffles City, is indeed a great plus. It's also wonderful to know that our staff's initiative to add you on WeChat enabled seamless 24/7 communication, enhancing your stay. Thank you for recognizing the value for money we offer. We highly appreciate your recommendation and look forward to welcoming you back in the future.

Svar från boendet: Dear guest,We are truly delighted to hear that you had an excellent stay at our hotel. Thank you for your kind words about our convenient location, warm front desk service, and clean and well-equipped rooms.We are glad that our efforts to provide a comfortable and enjoyable experience for our guests were recognized. The breathtaking river view from your high-floor room with floor-to-ceiling windows is indeed one of our hotel's highlights.We will continue to maintain and improve our services to ensure that every guest feels at home. Looking forward to welcoming you back again in the future.Best regards,

Svar från boendet: Dear guest,Thank you for your wonderful review! We are delighted to hear that you found our hotel to be in such a great location and convenient. Our aim is to provide our guests with the best possible experience, and it's gratifying to know that we have succeeded.As you mentioned, our hotel is located right at the heart of Chongqing, making it easy for you to explore the city's main landmarks on foot. The proximity to the train station also allows for convenient travel from east to west.We take great pride in maintaining a spotless and well-kept hotel. Our housekeeping and maintenance teams work hard to ensure that every aspect of your stay is comfortable and enjoyable.We are truly honored that you would recommend our hotel to anyone. Your recommendation is the highest compliment we could receive.We look forward to welcoming you back again in the future and continuing to provide you with exceptional service.Best regards,Hotel Management

Svar från boendet: Dear guest,Thank you so much for your detailed and kind review! We're overjoyed to hear that you were impressed by the excellent condition of our hotel, which indeed has a touch of luxury. It's wonderful that you felt you got great value for your money, and we always strive to offer an outstanding experience at a reasonable price.Our hotel's location near several malls, especially with Raffles City right across from us, is truly advantageous. It allows our guests to easily access a wide range of shopping, dining, and entertainment options. The excellent view from your window, especially the beautiful night view, is one of the highlights we're proud to offer, adding a special charm to your stay.We're also glad that our receptionist's communication method through WeChat worked well for you and that your requests were promptly addressed. Your satisfaction with our service is our greatest motivation.However, we apologize for the inconvenience caused by having to change lifts at the 30th floor. We understand that it might be a bit troublesome, especially when the lifts get crowded at times. We'll take your feedback into consideration and see if there are any possible improvements we can make in the future.We're truly honored that you've decided to stay with us again if you visit Chongqing in the future. We'll continue to work hard to enhance every aspect of our hotel to ensure that your next stay is even more enjoyable and seamless.Looking forward to welcoming you back!Hotel Team

Svar från boendet: Dear guest,Thank you so much for your wonderful review! We're overjoyed to hear that you had such an amazing experience during your short weekend trip with us.Our team always aims to provide outstanding and efficient service, and we're glad that our staff's assistance in getting you to your room left a positive impression on you. The spectacular view from the room is indeed one of our highlights, and we understand how reluctant one would be to close the curtains at night to block such a beautiful sight! 😊We take pride in offering all the necessary amenities to ensure our guests' comfort and convenience. And our check-in staff on the 21st floor is always ready to offer help and more information. The option of connecting via WeChat also makes it easier for us to communicate with you and promptly address your needs.Your satisfaction is our greatest motivation, and we're truly honored that you would not hesitate to stay with us again. We look forward to welcoming you back in the future. Once again, thank you for choosing our hotel and for your kind words.Best regards!