Captain's Club Hotel & Spa

What a wonderful experience we had!! We would just like to thank everyone, that made our special day, absolutely fantastic, with special thanks to, Kelly and Sam for taking care of us at very short notice. We were let down by Hotel Du Vin in Poole, as they informed us just 3 weeks before we were due to have our wedding reception there that they were starting renovations on the week of our wedding 10th March, we were getting married on 14th! As you can imagine we were distraught!!! We contacted the captains club and they had a room free that could accommodate up to 40 guests , we met with Kelly who was fantastic, nothing was a problem, we only had less than 2 weeks at this point to arrange our wedding reception. I can honestly say everything was perfect , the tables looked amazing, the food was delicious, the service was impeccable, Sam looked after us throughout the day/evening, again nothing was to much trouble . Thank you so much for saving the day and making it the best day we could have had. Maria & Adam

My partner and I needed a break away after all our Christmas visitors! There seemed no point in driving far at this time of year, so we booked The Captain’s Club, just half an hour from home. We booked a 3-night Staycation for £660 which included breakfast, £40 each per day towards food and use of the Spa. We had a lovely big room with river view, bath and shower. Everything was immaculately clean. The breakfasts were beautifully freshly cooked and I enjoyed their delicious Cheese Soufflés and fish for dinners. All the staff were amazingly friendly and helpful. We’ll be back!

The staff are excellent especially reception and the location and room view were very nice. The bar and restaurant areas are very smart with a great atmosphere. The room was disappointing for the price . At this price point the toiletries in the bathroom should be better quality and upgraded. Should have espresso coffee machine with additional milk (no fridge). Room decor very plain and furniture damaged and tired. On the plus side, We had a very comfortable bed and very clean room, plenty of coat hangers and storage.

The staff were all just amazing and could not do enough for us. The suite was just amazing, the food was out of this world. The staff treating us like a king and queen The whole weekend. We were there for our wedding Anniversary so thank you so much and hope to see you all again one day

We stayed for a couple of nights with my parents, the location is lovely with beautiful views and short walk into town. The room was large and we found the bed very comfortable. The staff were polite, friendly and provided a very good service to reception staff, restaurant and bar staff to the cleaners. All in all a very pleasant stay and we will return again at some point.

I popped into the captains club for a drink and the Barman was very professional. We then decided to get some bar snacks but some were not available. I tried to make a deal but the bartender couldn’t accommodate, so the manager arrived and he was very unprofessional and sarcastic with his responses leaving me in a distressed manner! I left the premises in a distressed state with my partner who agrees that we were treated poorly.