Novotel Qiandao Lake

Great stay at a clean, friendly hotel, excellent soft play for kids. Nice buffet breakfast. Highly recommended!

We stayed there in November 2023 and got an upgrade with a nice tub in the room. thank you. It was very nice. The only thing which was special for this room, was that the door to the balcony was not closed tight so cold air cold come in. The breakfast had an good amount of different food and was good. The staff was very nice also the did not speak English, but thats no problem.

It is a merely 3 years old hotel but everything looks pretty worn. The swimming pool is nice but not as nice as on photos. The kids indoor playground is nice for kids under 5. But for the rest, it is not really worth the 5 star. The room design is rather weird. We booked a superior family room with 1 queen bed and 1 single. The size is okay with a balcony. But there is only 1 chair on the balcony. The toilet is facing the bed directly and the shower as well. There is no any privacy for the guests sharing the room. Even with your own child, you deserve some privacy I suppose. The wash table is right next to the bed which is also weird. The overall design is not well thought to my opinion. The breakfast hall is huge but the quality of the food is disappointing (not the worst but definitely not best for a 5 star). The lady standing in front of the breakfast hall for welcoming the guests is always grumpy. The price is too high for what you get in general. But anyway, the island is way too pricy for what it can offer. Will not return any time soon. And the toilet in our room stinks a little.

Beautiful rooms. The breakfast is sumptuous and there's a lot to choose from. The staff there are friendly and helpful. 特別謝謝微小姐的招待！

很滿意的一次入住，酒店環境很好，很舒服，讓我疲憊的一天進入房間後可以很放鬆，進門還有一份新鮮水果，很暖心。客服管家小微也很認真負責，很好的溝通，以後到千島湖還會選擇入住。

第一次入住諾富特酒店，感覺最棒就是服務。前台主管藍晶辦入住加微信，全程解決問題，確實管用，拿當天下午來説，突然下雨，我們在外，一個微信留言，人家馬上就把我們曬在露台的孩子衣服收回到房間了，另外還貼心送了小童禮品袋，牙刷拖鞋零食玩具等很豐富也很實用。接待託尼一直把我們引導到房間還送了水果，回來時看上電梯的人多，還特意引導我們從另一條路回房間。以前感覺諾富特總要比洲際等差一些，這麼看，他們的服務做得更細緻和貼心，真正的一對一管家式服務。