voco Thousand Island Lake

This is our second stay at Voco and we returned because of the beautiful scenery, great service and wide breakfast spread. Kudos to Bill at lobby for his helpful tour related advice and May Hu (guest services) for rectifying the shower problem quickly. The staff ferrying us in the buddy was great too. In all, we are satisfied with our stay but would be great if front desk are kept aware of returning guests. We love this resort!

A beautiful hotel in a quiet location. Breakfast was a buffet to rival the best. Staff polite and accommodating.

The hotel switched off the central air conditioning making the whole hotel including our room very stuffy in the hot afternoons and at night. The quilt cover in bed was very thick but we could not adjust the room temperature so I was woken up by the heat in the middle of the night and couldn’t sleep again. We opened the window but the road noise kept me awake at about 5 am in the morning. I had very poor sleep because of this. The Chinese restaurant had a great view but we left after 2 minutes because it was super hot and stuffy at 530pm, we couldn’t enjoy the nice lake view at that restaurant. Hotel F&B is very expensive, the 2kg fish head soup cost CNY580. You can have a 1.8kg fish head soup at CNY168 which is very delicious, just outside the hotel on the food street. We ordered the fried rice which cost CNY88. The F&B vouchers cannot be used for alcoholic beverages. Basically we book an accommodation for good night sleep but this hotel, despite all the seemingly nice peripherals, couldn’t even ensure a comfortable sleeping environment hence not worth the money. We didn’t use all the other vouchers as we only stayed 2 nights, no time to use. Free Minibar is only for 1 night. There is only 1 small can of beer, not 2 as some earlier reviews mentioned. This is the only accommodation among all our stays that didn’t provide proper air conditioning, it’s very disappointing. Not recommended. The hotel staff are all very nice though.

Overall is ok, with a great restaurant, and a chef making superb omelet. But there are 3 points that made the experience a bit disappointing: 1. the gym was temporarily closed. 2. The room I booked, a king Deluxe, was very very small, too small for being a Deluxe, and for a leisure hotel like this. The bathroom has no bathtub, and even not enough space for towels. 3. The staff was always apologizing for some inconvenient, but didn't instead try to solve the problem. For instance in the pool side, I asked for a couple of drinks with ice and straw: they had no straw and no ice there, and didn't want to ask the bar or the restaurant to bring, so I only can take it in that way, with their apologies. Really not what you expect in this kind of hotel.

I liked the hotel, it was clean and service was good. Alos nice location. My wife is very picky and she was ok with thsi hotel, that is saying something about the cleaniess and overall setup.

Extremely friendly hotel staff, from the entrance to the room service, really lovely people. Perfect atmosphere and location, breakfast is great, lots of different food area at the buffet. We enjoyed the staying very much