Rome Ciampino Smart Hotel

I wished I never booked this place. I arrived there just in time for the provided check in time (23:00), which apparently was 21:00 but they listed it differently on the email.  At the arrival, there was a surprise! Door codes were faulty at that time and no one could get in. We finally managed to get with someone on the phone, and they were asking us to dig in somewhere for solutions.  Somehow, an hour later we managed to get into the building. But the worse is yet to come. They did not send me any room number, and their excuse was that they didn’t have my email address. Which is truly insane.  I had to spend a lot more time waiting to get a room allocated.  Terrible. Again, I wished I haven’t booked this place as having given the hour, I spent the beginning of my holiday under a lot of stress ( past midnight and not having a room that I paid for and had a confirmation for.  Very bad logistics. In the morning, at the reception, there was a very kind young lady, but she couldn’t do much. So we agreed for a call with the head office on Monday. They called but they had no clue of the situation and again I had to go and explain it for a good 30 minutes with no resolution. I would not recommend this place at all!!! The worse experience ever!

Just book it! Very nice room, pristine, clean, and brand new. Bed and linens were superb. Style is modern and elegant. The room was not big but it felt spacious enough and very functional. There was enough room to open my big suitcase and still have room to maneuver easily around the bed. The bathroom was very nice and also brand new with nice soap, conditioner and shampoo dispensers. Reception was staffed until late evening though not at night. Automated Check-in was seamless though I am sure the young lady at the reception would have helped. This is an entire floor of rooms in a residential building, so it feels in between an airbnb and a hotel. It felt very welcoming and very well organized. The building itself must be from the 1970s, so nothing to write home about, but the hotel floor is completely newly renovated. The signage was very clear and it was very easy to find and access the hotel. Contrary to some reviews, the area is pleasant, with a few nice local restaurants , and surprisingly quiet. Definitely nothing sketchy about it. Perhaps some visitors are not used to suburban Rome. I was out until 10:30 pm and left at 5 am in the morning and felt completely safe. It is a residential neighborhood and felt like the neighborhood were I grew up in a different town in Italy. I was afraid that I would hear airport noise, instead it was dead quiet. I drove to the hotel and easily found street parking a few steps from the hotel entrance. The hotel also has parking for 20E

Really nice hotel in Ciampino, perfect for the airport. Will say though, despite only being 6mins from the airport it is not able to walk to it so a taxi is a must. Lovely free coffee/tea/juice bar and the whole room felt more luxurious than expected for the low price point.