TownePlace Suites Cincinnati Downtown

Das Hotel liegt mitten in der Stadt, alles gut erreichbar. Vor dem Hotel war leider eine Baustelle mit viel Lärm die ganze Nacht. Frühstück ein Witz, selbst für amerikanische Verhältnisse. Preis Leistung stimmt hier nicht.

Stayed at Towneplace Suites while in Cincy for a short family reunion. Convenient location, good to have room with kitchenette, but especially the staff was great, very friendly and helpful. From Mick the manager to Tanisha at the front desk & Lydia in the breakfast room greeting us in the morning with a big smile, everybody went out of their way to make us feel welcome.

I stayed at this hotel on December 14, 2024. When I checked out I found that they added valet fees to my bill even though I did not use valet. Then they charged me twice for the room. Adding fees for services not provided adds up to theft. If you stay at this hotel, check you bill. My advise, don't stay at this hotel if you do not want to get ripped off!

I’ve stayed at many Townplace Suites and my experience at this location was absolutely despicable! The entire staff, including the ‘Manager’ Jason, are incompetent fools. I was charged numerous times during a 2-day stay for things no one could seem to understand or explain. Instead of resolving the issue or providing a reasonable explanation, Jason decides to call a manager from another location, Aimee. This woman was irrelevant from the start and only added fuel to the fire. She claimed that I “owed them money” and threatened to “prosecute me” when they charged me upwards of $200 for a $100 stay. These people are frauds and have no business working at a hotel. Save yourself the headache of having your money tied up during a trip and stay somewhere where the workers have some sense.

Stayed here for work. Asked for our room to be serviced 3 times within our 2 week stay. It was never done even though the room was apparently on the service list for the day. Hotel location is nice and rooms are relatively spacious. Stove top is hard to cook on, but it’s enough to make simple meals.

STAY AWAY! Unfortunately, I had a terrible experience at this hotel. Was in town 8/21-8/24 for the Green Day concert. My hotel experience almost ruined the whole trip. First, bait 'n' switch. Booked online was shown photos of a one bedroom suite. Thought that's what was in my cart when I checked out. Nope, got there and it was one room, tiny with a tiny and uncomfortable sofa that never got pulled out so idk if it was really a bed or not. I was with a Platonic friend and the room was not going to work. She had to get her own room essentially doubling the cost of the trip. Front desk agent Angelo was rude and surly when told our room was not as pictured and unacceptable. All he would say is that's what you booked so nothing we can do. He smirked the whole time, told me my only option was to go back upstairs and accept the room and told me and my friend he is "unhinged." My friend said she did not feel safe in the hotel with someone with room access admitting to being mentally unstable and the way he treated us proved it. Next day manager Aimee offered me $20 in cash to "buy me lunch" for my trouble (room issue still not actually resolved). I declined that offer because it felt like an insult and Idk if she had the power to just take money out of the drawer and give it to a guest...? I feared she may later accuse me of stealing or something she was so sketch. Her eye was twitching as she insisted she couldn't do anything more because their front desk camera does not include audio so she couldn't verify my account of the events from the previous night. Last thing parking. After self-parking I get emailed a bill for valet. Went downstairs at 5 a.m. Saturday morning to inquire about the parking bill. I really wanted to check out but the valet couldn't straighten out my bill because it is technically a different company and Angelo was back at the desk and I was afraid of him so nothing to do but go back upstairs and wait til 7 when he gets off. I am scared in this hotel. I do not feel safe because I have not been treated like a guest - a paying customer - and now I cannot check out when I want. I am hoping someone will remove the erroneous charge off my bill and not randomly offer me $20 to go away or idk spit in my face or something. Either feels possible. Do yourself a favor and STAY AWAY FROM THIS PLACE. The slightly lower price is not worth what they will put you through. Stay somewhere decent that will treat you like a customer and not like a vagabond whom they're doing a favor by letting you pay them to stay at their very much sub-par property.