Tam Vacanze B&B

we want to change our trip so we wanna ask whether we can cancel our booking and return my money. but hoster's attitude is very rude, he hung up the phone directly without responding to our request upon learning that we couldn't make it.If a refund is not possible, just say directly.Hanging up the phone directly is too impolite.

We stayed here one night before our flight, and it was the most disappointing of our 9 stays in Italy. The owner asked us to text when we were close, which I did 30 minutes before arrival. After a quick stop, he called and told us to hurry because it was Sunday, which felt unwelcoming. When we arrived, the owner wasn’t there. His son let us in, gave us the key, and left. He answered some questions but wasn’t helpful. The room was for three, but there were only two towels—one stained orange, likely from a rusted rack. I messaged the owner but got no reply. There were also ants on my bed. The breakfast room looked neglected. Some fruit seemed old, and a few pieces were rotten. The B&B itself is cute and the balcony is lovely, but none of the warm and welcoming experience described in the listing matched reality. When we arrived, everything nearby was closed, and no one was around to help or give advice. We left early morning for our flight. The owner provided shuttle service with extra charged- cheaper than a taxi! Overall, it lacked care, cleanliness, and hospitality. Only the proximity to the airport was a plus.

Pro’s: huge room, overall clean Cons: Had to call a number to check in at 4:30 pm (not a problem) but it really felt like we were inconveniencing the owner; he sent his son (great kid by the way). We were looking for a place close to the airport for an early flight and we were told owner would meet us at 4:00 am to get the key. 4:00 am no one to get key. Bed heavily sagged in the middle, wife and I did not get a great night of sleep.