Premier Inn Cirencester

UNCLEAN - To begin with, the corridors look like they haven’t been hoovered for months, the rooms have so much visible dust and dirt everywhere, including stains on the walls, sheets, lampshades etc. ***** found in bathtub and on spare pillows (there was three of us staying in the room and only two pillows to spare). SLOW SERVICE - The staff said they had had a busy day and were behind. Maybe just understaffed. But every-time we went to the reception there was nobody there to try and rectify our issues. One morning there was a sign saying they were helping in the restaurant, are they the cleaners too and is this why the cleaning is MINIMAL. DEAD RESTAURANT - We went on our first evening here down for the restaurant for a drink, deciding whether we would go fro breakfast in the morning. Glad we did not pay for this with the booking as we were the only ones in there. The KP was in the bar putting their hands in their mouth, along with some other unsanitary looking issues regarding the kitchen. Furthermore, the member of staff on the bar made a passing comment regarding Coke (seeming to perhaps to refer to the non liquid type). We do realise this is a relatively cheap stay but this is bare minimal expectations for anywhere you stay.

All staff were very friendly and helpful. When I first arrived and also most times I last reception there was never anyone on it. Had to ring a buzzer to get someone and sometimes could be waiting a few minutes. The first room I got given was full of mould all in the bathroom( wasn’t just a small amount there was loads) and all the windows in the room covered in mould as well. The light didn’t work and the room smelt horrible. I went and asked to move which they didn’t have a problem with and the new room I was given was much better. I would come back again as it was perfect for getting into the town and there was macdonalds and Tesco right outside the hotel.

The visit got off to a difficult start as we'd forgotten to call and ask for rooms near each other due to travelling with a very elderly relative but the man at the desk changed our room then and there. Thanks to him and apologies to the people behind us! Then there was a problem with heating in the Accessible Room, again, sorted out by the same member of staff. I mention that not to complain but to emphasise how smoothly it was all sorted. In fact that was my overriding impression of the hotel. It's a typical Premier Inn, no different to what you'd expect. Comfortable bed, quiet, unfussy. I particularly like the extra pilows they supply and the, often, free parking. The restaurant was in a state of flux, due to changes advised in an E-Mail prior to our visit, so we had to wait a while for our meal but drinks were served promptly and the wait was by no means excessive. It was cosy and comfortable and the meal was fine. The, aforementioned, member of staff who booked us in and sorted out the heating was later to be seen helping in the bar and restaurant, alongside the extremely friendly and efficient man who took us to our table and served us, so I feel there were probably staff shortages but I was impressed by the work they were all putting in.