Premier Inn Cirencester

Late advice of building work which clearly had been going on weeks. I was told I’d be refunded for advance food payments at checkout. It took 10 phone calls to get a food refund. Nice one Premier Inn, managing your cashflow at the expense of customers. Promised take way breakfast was demolished by 10 or more builders in reception before any customers could get to it. The room wasnt clean. They asked me for an automated post stay review which they said would go on Trip Advisor, well it hasnt been posted so here we go.

Rooms basic, for the money charged. Breakfast was a below standard croissant and fruit as restaurant was being refurbished. Self service coffee machine empty. Friends entered their room and it hadn't been cleaned from previous guests!

Bed was really comfy BUT the room was very stuffy and the air conditioner wouldn't go down in temperature and the fan didn'twork either. Shower was barely warm enough and only 2 tea bags. No fridge. Only 2 pillows. No flannels. Not informed at time of booking by phone that there was currently no restaurant for breakfast or dinner. Definitely too expensive for what was provided. We should not have had to pay full price.

Stayed here in a downstairs room behind reception for a couple of days. Despite the closeness of the main roads we couldn’t here any traffic noise from our room and had a good nights sleep. The hotel itself is a pretty standard PI. It could do with a bit of TLC and why we were there building work going on so the onsite restaurant wasn’t open. We had been told this at time of booking. The car park is free which made a change

UNCLEAN - To begin with, the corridors look like they haven’t been hoovered for months, the rooms have so much visible dust and dirt everywhere, including stains on the walls, sheets, lampshades etc. ***** found in bathtub and on spare pillows (there was three of us staying in the room and only two pillows to spare). SLOW SERVICE - The staff said they had had a busy day and were behind. Maybe just understaffed. But every-time we went to the reception there was nobody there to try and rectify our issues. One morning there was a sign saying they were helping in the restaurant, are they the cleaners too and is this why the cleaning is MINIMAL. DEAD RESTAURANT - We went on our first evening here down for the restaurant for a drink, deciding whether we would go fro breakfast in the morning. Glad we did not pay for this with the booking as we were the only ones in there. The KP was in the bar putting their hands in their mouth, along with some other unsanitary looking issues regarding the kitchen. Furthermore, the member of staff on the bar made a passing comment regarding Coke (seeming to perhaps to refer to the non liquid type). We do realise this is a relatively cheap stay but this is bare minimal expectations for anywhere you stay.

I stayed on 2-3rd may in room 10. room had looked like it was bearly cleaned found a half eaten crossont as well as a straw wrapper and some large crumbs on the floor and under the beds kettle was full of water and not descaled which for someone who works in housekeeping this is really disappointing to see that rooms are not at the standard that they should be at.