Four Points by Sheraton Ciudad Juarez

Great looking hotel only issue we had was the water in the shower the first night had no pressure and the next day the shower water was freezing cold. Tried everything to get warm water but never did get the warm water out of the shower.

住了很多次，來萊昂首選酒店，樓下餐廳牛排不錯， 服務好，

If you enjoy good service, do not stay here. Worst customer service I’ve ever experienced at a hotel! Our waitress, Maria, was exceptionally rude and unprofessional. She brought my breakfast order wrong two times and both times she seemed upset when we asked her to make it right. She rolled her eyes at us and never even apologized. The reception staff seemed to be busy on the computer during check in and were not welcoming or friendly. Room service is also lacking, food is given to you at the door and they refuse to help you bring your orders inside the room. The window to our room was extra dirty, with stains all over. The pros of the hotel: -Convenient location -Rooms are modern and nice -City views Would I stay here again? Definitely no!

Nice new hotel, the service is good. Good location with great restaurants at the same building. But if you are a light sleeper… avoid this hotel! Not only can you hear the trucks and cars in the streets all night, but you can also listen to conversations in other rooms, literally like if they were in the same room as you are

Positives: - good location - decent breakfast - great lobby Negatives: -I felt very uncomfortable riding the elevator with armed guards openly carrying open rifles. They appear very poorly trained on how safely carry these rifles in public areas and elevators. It’s a danger to guests. -Key facilities are closed (rooftop) without any notice of this on their website or check in - very poor Platinum recognition and staff openly refuses to honor Marriott elite benefits. I was refused an upgrade even though many options are available on their website. When I brought up these issues to the front desk, the agents were quick to dismiss me.

Let me start with the negative points. Most hotels I stay at provide refrigerators in all rooms. For some crazy reason, this one does not have them in rooms with 2 queen beds. The only way I could get us a room with a fridge for our party of 3 adults was to book one with one king bed and a sofabed, which I did. (For future visits, I really wish they’d put refrigerators in the other rooms.) When we returned to the hotel after dinner and a show at 10:20 p.m., and we started getting ready for bed, we realized that the sofa bed had nothing for sleeping—no sheets, no blanket, and no pillows! I called the front desk. They said they would send someone up. However, they called back and said the people who could handle that had left. I said we could make up the bed if they would provide what we needed, but they said they did not have the sheets, etc. Over the next 40 minutes, there were three or four calls, during which we were offered to move to another room (who wants to do that just as you are getting ready for bed?), and the room still would not have what we needed! Or we could have 2 queens but no refrigerator. They even offered an “upgrade” from the “deluxe room” we had to a suite, but it would still have one king plus a sofabed with NO SHEETS, NO BLANKET, and NO PILLOWS! Finally, around 11:00 an employee arrived with a set of sheets, blanket, and pillows. He and I made the bed together. If, when I called the first time, they had said, “We’re sorry,” and immediately sent up what we needed, I would have been a little annoyed, but not so much. But spending 40 minutes in complicated negotiations in a foreign language is not my idea of settling down to go to sleep. I thought they owed us a rate reduction for the inconvenience, and I requested that the next morning. My request was passed on to the manager. When we checked out (after 2 nights), I learned the answer was no. The desk clerk said that manager had said it was not the hotel’s responsibility to have beds ready for guests(!), “we are not a full-service hotel,” and that they had had no idea that we would need the sofabed. (The reservation was for three adults. Did they think we would have a ménage à trois in the regular bed?) Other than the above, everything else was great! This is a new hotel. Everything in the room and public areas looked brand new. The mattress and pillows in the regular bed were very comfortable. My friend reported that comfort in the sofabed was so-so. Lots of light in the bathroom, and the shower was great. I would describe the fridge as half-size, larger that most hotel refrigerators; it even had a small freezer. Location is excellent, much closer to the border (think taxi fares!) than the hotels near the U.S. consulate. Some excellent restaurants, including Rocco Cantabria, are a few minutes’ walk away. There is a small Oxxo convenience store at the gas station across the street, and a Farmacias Guadalajara location a few blocks away (which we did not visit) is open

Hotel Nuevo con muy buena atención, buena calidad de descanso. Lo único que podría mejorar es que cuando reciban grupos grandes les pongan su desayuno en un salon pues había un congreso y eso ocupaba casi todo el desayunador para los huéspedes que no estábamos en ese grupo.

Simplemente el mejor hotel del estado de chihuahua, habitación moderna y súper bien equipada, gran servicio del personal , alberca y GYM de lo mejor, adicional opciones de alimentos y bebidas de primera tanto adentro como afuera del hotel a no más de 500 mts, si quieres vivir una experiencia de primera , hospédate siempre en Four Points by Sheraton Ciudad Juárez , 10 estrellas ⭐️