Cheap & Chic Hotel

Our room was Tierra. Contemporary finish, a nice size with a small outdoor area. Cleaned daily and it was absolutely spotless. Loved the daily cakes left in the hallway for all the guests. Great way to access the property with the door code rather than having a key. First night did not get off to a good start as a neighbour had a party while 4am which kept us awake and we'd been up since 2am the previous night to travel. There are some things that could be better to improve the room. A full length mirror, more surfaces to put things, real cups for the coffee rather than paper cups that went soft, no need for the mini bar just need the fridge, everything is on the doorstep to buy. The bed settee needs attention, it's bent in the middle like a taco, impossible to sleep on your front, this is not acceptable for the weekly rate. We enjoyed our stay in a prime location but it's not really cheap. We love Menorca and especially Ciutadella.

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

Bello pulito e molto ospitale . Molto profumato e in poco tempo ti sembra di essere a casa. Susanna super brava . Molto comodo ,in centro ,davanti alla cattedrale . Il letto molto comodo e si dorme bene . Vicino ci sono bar e ristoranti Lo consiglio

Attention la direction de l hôtel est malhonnête. Ils ne rendent pas d argent après une annulation même plusieurs jours avant pour des raisons de forces majeures bien expliquées. . Méfiez vous vraiment avant de réserver de ne pas perdre votre argent.

Maravilloso hotel en pleno centro de Ciudadela, a escasos metros de la catedral. Las habitaciones son amplias, luminosas y silenciosas. Camas amplias y muy cómodas. Te facilitan de forma gratuita toallas para la playa lo cual es muy de agradecer. No quiero dejar de destacar la amabilidad y simpatía de Susana, siempre con una sonrisa y dispuesta a ayudar. Sé que volveré a esta isla maravillosa y no tengo duda de que repetiré en este hotel. Mucha suerte en vuestra andadura, os la merecéis!!!!!!🥰

Hotel muy bien localizado con habitaciones confortables y con un diseño muy chulo. Además un trato excepcional en la recepción Muchas facilidades para hacer check a deshoras Sin lugar a dudas un hotel al que volveré de nuevo