Mercure Petriolo Siena Terme Spa Hotel

Nice resort with the company of black mold. This resort was certainly a spa for everyone. even black mold. after living here for 3 nights i started to cough, thinking it was just a common cold. when my partner joking said that maybe it was the room, we actually found clusters upon clusters of black mold littering the bedsheets. when we brought up the issue with the reception manager all we got in compensation was 1 discounted breakfast and an alleviation of 10 euros worth of city tax. they had the audacity to ask: why we didn’t bring up this issue earlier? but you know, for such an esteemed resort brand were we really expected for our rooms to be a health hazard? our mistake was paying for the entirety of our stay beforehand. secondly, if you have an electric car don’t even think about staying here. their electric car chargers do not work! their website is not updated and the reception knows that it has been an issue, yet it has not been fixed. The closest charger was very far away and it was on a random mountain with no proper roads, if you do not have a jeep-like electrical car do not even think about choosing here. it was so inconvenient.

The balcony was full of birdnests and birdpoop

Hotel in una posizione incantevole, con due piscine temali. Costruzione ricca ed elegante con materiali di prima qualità, ma che abbisogna di manutenzioni costanti alle quali il direttore sta mettendo mano. Noi abbiamo avuto alcuni problemi nella camera, ma siamo stati seguiti costantemente dal direttore fino al cambio camera, inoltre ci è stato fatto uno sconto, all'atto del pagamento, a compensazione degli inconvenienti incontrati. Ringraziamo la direzione e tutto il personale per la disponibilità.