Premier Inn Clacton-On-Sea (Seafront)

Good location, clean room, outstanding mattress!! Will come again

Family trip to the seaside we came over fireworks weekend & the staff were amazing Check in was easy we had a lovely family room looking at the pier! Breakfast was great with lots to choose from! We loved our stay

Darren the manager was very helpful when our television did not work on all channels. He came to try and rectify the issue but had no luck. He offered to search for another vacant room as we were staying three nights. We returned to him a while later and he had found us another room which did the trick. Daniel from the kitchen, also welcomed us as we have spoke with him on several previous stays and ha has always been a integral part of their very professional team.

Me and my son arrived Friday afternoon, check in was swift and spot on, my wife arrived around 9pm, then we found an issue with the TV in our room. The problem we had was the TV remote didn't work with our TV, I appreciate we didn't book a weekend away to watch the TV, but with a 7 year old it's handy in the morning and evening when you get back to bath/shower and relax before bedtime. This issue was reported 4 times throughout the weekend, yet nothing was done, the only thing the staff could do was give us multiple remote controls (think we tried 12 remotes) and none of them worked. Staff were apologetic and very nice, but seemed clueless as to how to sort this issue out, no fix nor compensation was offered or done. We use Premier Inn all over the country, as they are normally a dependable and reliable brand, but this left us some what feeling at a loss and questioning the Premier Inn ethos. I also question, why you feel the need to charge £8 for 24 hours parking, it's a hotel car park!, as we had to take 2 cars the parking was for 3 nights, which cost us an extra £48, again found this charge rather offensive and unnecessary, may be put a barrier on the car park entrance so only guests can use it, just a thought.

We didn’t stay there but had breakfast there when we entered we were met by Daren who asked if we had been before we said yes he went through what they offered gave us the area where the bar stalls are.which was no problem we were able to eat all we wanted when the coffee machine went wrong I spoke to Daren he was straight over to sort it out.He was well organised clearing the tables as people left. It seems like everywhere else numbers of staff have been reduced as when we have been before there were three people doing the same job as Daren who was very efficient on his own.We will certainly be back.Clive

Well located, but the hotel has a run down air about it. Our stay was particularly impacted by the airconditioning being inoperable much of the time. We cannot fault the staff who tried to help, providing us with a fan, but that was noisy and could not cope with the situation. Overall, we found the stay overpriced for the facilities offered, when we have found other Premier Inns reasonable value. Even the name light on front of the hotel only had the last two letters of "Premier Inn" alight, a reasonable summary of the state of the hotel.