Premier Inn Clacton-On-Sea (Seafront)

Check in process was a faff. They waited until gone 3.10pm to start the check in process, so there was alot of people. The machine where you can check in yourself wasnt working. We wasnt offered to book any breakfast/dinner timeslots. Room 119 air con didnt work at all, the room sat at 28c, windows dont open, but there is a sign saying there is a constant wave of fresh air.. Hmmm where. I mean the hallway was much cooler. The bathroom fan didnt work either so once showers were had, that added to the heat already in the room. The only way i can explain the heat is when you travel to another country and you step off the plane, the heat hits. Yeh that was our room! We did go to reception who said he would move us, so we went and packed our stuff, went back down an hour later to be told he couldnt move us!! I think this is an ongoing issue with this hotel that really needs to be sorted out, especially when you pay such a high price. Parking charges are steep, and think if you are a PI customer then parking should at least be free. Myself and my daughter had breakfast once, my husband had already eaten, he was watched like a hawk to make sure he didnt consume anything. I mean really! Breakfast wasnt even that great.

Staff overworked and underpaid, hence they tend to be a little grumpy! Premier inn plus sold as a bit of luxury, rooms we stayed were filthy, dirty ring around the bath on arrival, clean myself, hair all over the place clearly not hoovered if it was it was a hover hoover. Bleach stains all of the carpets, I would go on would have rather stayed in a normal room.

This hotel absolutely falls short of what you should expect from a Premier Inn. Whilst you expect basic, the package is usually delivered to a reasonable standard, this hotel didn’t meet the mark. Location-wise the hotel was great for where I was working. Parking was sufficient. Outside of the above, unfortunately the perks end there. There is little-to-no phone signal in the hotel. I couldn’t make any texts/calls in the room and signal was non-existent in the reception and restaurant. The free WiFi was poor and did not allow me to be able to complete any work on my laptop. The restaurant has an EXTREMELY limited menu. Unless you have dinner included, I highly recommend you dine elsewhere due to the lack of choice. The rooms require an overhaul. Hygiene was not the best and as you will see in other reviews the interior is beginning to show its age.

Lovely, friendly place to stay, rooms are clean and bathrooms are OK could do with a paint but clean, Breakfast is excellent and so are the staff. Located right opposite the pier and close to high street with shops , mcdonalds , restaurants and coffee shops

We booked a sea view room but could not open the window. The room because hot and stuffy and the air conditioning was much use. The table was battered and needed repair as did the shower head which had one setting only. The TV played up and did not have all the channels working. I am loyal long time user of premier inn and was disappointed - the breakfast was ok but the bread was low and you had to ask for it and the toasters took ages too toast bread. The coffee machine had also run out of latte. Cooked food was good though.

Sadly the beds were uncomfortable and early check in was a bit of a faff and the beds were not comfy in the Seaview family room :( Very expensive for what we received but staff are a huge asset to this hotel. Breakfast was quite limited when compared with other premier in Breakfasts.