Clanwilliam Hotel

Old hotel, one of the top 10 oldest in SA.. Charm not sufficient to overcome deficiencies. Poor reception trying to cheat us out of breakfast. Service at dinning room room impeccable though breakfast just nearly sufficient. Problem with one street town is rumbling trucks waking you every so often.

What a disappointment this hotel was. Our "upgrade" room had mold on the ceiling above one of the beds, stained linen, paint bubbling off the walls, no hairdryer (you can borrow one from reception, but you only figure that out once you're searching the room with wet hair), and a filthy shower floor. While the staff are friendly, they are woefully undertrained. Woefully. For instance, I had emailed requesting a dinner reservation in the restaurant and this was replied to and confirmed. When we arrived they had no record of the reservation and instead of apologizing and sorting out a reservation for us, reception told us that we could go to the restaurant and make a reservation ourselves. That is not service. They aren't unfriendly, they just are not trained. The same applies to the restaurant staff... never have we had a sealed bottle of wine and 2 glasses plonked on our table and just left there for us to open and serve ourselves. In a restaurant! As to the food, the sirloin steak I ordered was definitely not a sirloin (I have no idea what that was, about 1/3 fat and gristle and the texture of the meat wasn't like any sirloin I have ever had) and the whiskey dom pedro contained no whiskey. The buffet breakfast was tasty and served with delicious freshly squeezed orange juice, but the hot breakfast would have been so much better with some healthier options included like tomatoes and/or mushrooms.

Facilities are standard 3* however some TV's in the rooms not working and towels must be replaced because it's thin and worn The staff was ver helpful and friendly but the General Manager has no professional etiquette. She is rude and loud at reception. We had a accommodation hiccup, instead of calling me one side to sort the misunderstanding, I could hear her calling my name from the street and she continued screaming at me in front of guests and staff, according to her staff, that is the way she generally speaks to thwm As tour operators and guides it is definitely not a venue we will recommend for tourist. As an ambassador the hotel, she needs serious people skills training. The best thing about the hotel was the fresh croissants in the morning, breakfast is nothing to write home about and the coffee was awful . To pay R140 pp for breakfast is totally unacceptable and a ripoff. Can get a more appealing breakfast from Wimpy