Gästanvändare
24 mars 2025
From the moment I walked from the carpark the experience began. We had been to Dromoland a couple of times before with the kids, a good few years ago I don’t know why I stayed away so long John the doorman started to walk towards me with a true Irish welcome, a genuine welcome , taking my bags and carrying them up the steps. It was lovely to see many of the same staff as our last visit Emma from reservations had called me a week before to book the dinner time and confirm reservation. What a lovely room we got overlooking the lake. Everything you could possibly need was in the room ,as well as complimentary Dromoland chocolate and shortbread. Those little personal touches don’t go un noticed. That lovely experience continued into the spa where Patricia gave me a wonderful customised massage and tucked me into comfy bed in relaxation room afterwards , where I promptly fell asleep. I remember all the names because each of them left such a positive impression with me and deserve to be called out . Dinner that evening was exceptional. The maitre d( I don’t remember his name shamefully), as he also went above and beyond with a personalised service at dinner and also the following day at breakfast. He was such a lovely man, so helpful and we had a bit of banter too! What comes across from all the staff is the culture of service in Dromoland, going above and beyond to provide an amazing experience. I will not allow such a long time to pass before I return again. To the new manager Mark, you should be proud to have inherited such a fantastic team .
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