Quality Inn & Suites Mt Chalet

VERY disappointed Choice Hotels would let this hotel operate under their brand. We left two days early because the conditions were unbearable: Pool: Green, murky, and clearly unsafe (see photo). Hot Water: None — cold showers only. Beds: Rock-hard, zero chance of real sleep. Maintenance: Dim lighting in room and exterior corridors made it feel unsafe and gave a zombie apocalypse vibe. Actually, the whole place was run down and gave a zombie apocalypse vibe. We reported everything to the front desk and Choice Hotels within the first hour. Their “fix” was a room swap — nothing changed. After one sleepless night, we checked out at 9 AM and got hit with a surprise $25 early checkout fee (never disclosed). They also double-charged taxes and fees, making the nightly rate higher than quoted. Later, I discovered other reviews on Choice’s own site warning about the same exact issues — months back. Clearly, management is aware and doesn’t care. ThIs i a clear case of false advertising and deceptive billing. They literally STOLE our money. Bottom line: Photos are misleading, service is indifferent, and amenities are unsafe. Book elsewhere.

We had a group of 16 and Liz checked us in. The original booking we asked for all ground rooms due to age and health problems. They assured us they could help us. When we got there, it was not notated, but Liz took care of us. She was very sweet and accommodating. The Rams were very clean, the beds were comfortable and the hotel was quiet. Liz even let us play cards for a while in the breakfast area. It was a good stay and we would stay here again.

Great place! Close to restaurants, updated rooms, nice continental breakfast. Try the pancakes! Staff was very friendly too and sincerely happy that we were there. Would definitely stay again next time! Plus I earned points through choice hotels app