Best Western Plus Gateway to the Falls

We are happy about their service. The hotel exchanged our room with another guest but they gave a good room too.

接待人員親切、但是飯店分很多區，有找了一下才到房間。 空調很夠力夠冷，因為入住時太晚了，未使用到設施，但是整體不錯，下次還會入住

臨近馬路會有車的聲音，早點英式早點不一定吃的習慣，另外拖鞋這些都沒有，最好自己帶

交通便利，出高速很快就到，並且方便去往Wells Grey的各個瀑布

自駕途中的休息處

Unprepared room and unhelpful staff We arrived late around 10:30 PM after a long drive, only to find that the sofa bed had not been made. We had booked and paid for six people, so I expected all beds to be ready upon arrival. Unfortunately, when we asked the front desk for help, the staff refused to assist. In addition to that, there were not enough towels for our group, the in-room phone was broken—forcing us to walk to the front desk for any assistance—and the TV had no reception. Overall, it was a disappointing experience, especially after a long day of travel. I would not recommend staying here based on this level of service. Our view from the window didn't feel like safe environment - chicken wires, garbage, pallet boxes,