Le Clervaux Boutique Hotel & Spa

I have booked a suite to offer to my family a great experience at your hotel, taking as reference past stays I had there. However the quality of the room and the service was not at the expected level. The room was not prepared for 3 people (missing bathrobe, towels, sleepers), it was cold with limited adjustment in the heating system and the auxiliary bed had no blanket at all. When we tried to call the reception the phones did not work and when the room service came, the person only brought from linen but not blankets. The breakfast was crowded, and despite your team tried to refill it soon, many basic things were missed: small spoons for example. Very disappointed.

We arrived around 4PM on time for the check in, but finding the reception wasn’t easy at all. Neither was the parking, when we finally found their backside parking garage no one opened the gates for us. No one was answering the phone either. My partner had to walk to the reception to ask them to open the gates. While we were standing in front of the gates still, more cars came and were waiting because the streets only fit one car. Finally parked the car, walked with out stuff to the reception and checked in. Hotel is a little bit of an Labyrinth too. Our rooms looked nice and big, we had 2 suite. In our room the curtains had really big holes so anyone could watch through. We had only 2 hangers for our jackets. The bed sheets were straight up terrible. In our room we had 1 smaller sheet over the mattress what was always slipping of so we were partly sleeping on the mattress. The big pillows were stuffed into a smaller pillow case what was very uncomfortable. We literally had to buy bedsheets because after asking room service they couldn’t help us. In the other room was some Plastik sheet over the mattress so I don’t know what was more comfortable. No sheet or plastic. I tried at least 20x to reach the reception one room service over their phone but no one answered or called back. The baths were clean and ok ok, there was just not really space to place stuff or the sinks. But we got fresh towels everyday was was also ok. The breakfast wasn’t really good either but we arrived late at 9:30 and breakfast is until 10. 20€ for it isn’t worth it. Spa was ok, swimming pool was always full the saunas were good too. Booked a massage, it was good. The wifi was working good. We had 3 tvs in our room but no remote was working. Also the cleaning people took our room card what was left inside the card holder for electricity, 😅 so we only had 1 card left

It was our second stay at Le Clervaux Boutique Hotel. This time the check-in was confusing as the reception is located at Koener Hotel. We received some misleading directions how to find our room and had to run back and forward in the rain. Restaurants ... despite initial guidance by staff, Rhino Sports Bar was closed during all days (Th, Fr). Later we were informed that it is closed for time being ... the label on the entrance tells abut exceptional closure that day! When enquired about another restaurant attached to the hotel (Italian restaurant) we were told that they don't know as it doesn't belong to the group running the two hotels. Finding a breakfast room was a challenge, the facility is unusually large, a quiet music would made it much more comfortable. The breakfast selection itself was rather disappointing for a 4 star hotel. The Brasserie restaurant is located next to the reception and has quite boring setup in the adjacent building made of glass. Room service replenished a coffee capsules to decaf only ... no new tea bag was added. The Spa is nothing special, there were two minors playing ball in the pool and making quite some noise. Despite these disappointments, our room (suite) was clean and comfortable. BTW, no questions like "how was your stay" at check-out.

Extremely welcoming staff; great rooms and good spa. We enjoyed the massage and spa. We did not have dinner at the hotel but it looked really good.

Le Clerveaux is a very nice hotel with spacious suites in a lovely village. The hotel shares its breakfast space and spa with the adjacent Koener hotel, which reduces the appeal as the Koener is much larger and caters for a different clientele. Breakfast buffet was adequate but average. Sadly the Excellence Group as they call themselves have some work to do to make a stay truly excellent. It is not OK to run out of tonic for G&Ts especially when the sister venue opposite has plenty of tonic. It is also not OK to have bed sheets that are too small for the bed so they don't actually cover the bed.

Suites are spacious and comfortable with huge bathrooms and beds! Breakfast plentiful with good choice and restaurants are good quality and reasonably priced, Suites are part of the Koener Hotel and linked by an internal bridge to breakfast room and pool. However this isn't clear when booking. The email gives wrong check in info which is very confusing- reception is in Koener and finding your way around the hotel is quite a challenge as signage also confusing! Apart from that and irritating electropop background music at breakfast its a lovely hotel.