AmandaWMU1
5 april 2024
If I could give this hotel zero stars I would. Some of the worst customer experience I have ever had in my entire life. We stopped here after a long day of traveling to just spend the night to continue our drive home in the morning. We had a room booked for five. When we got there, we were given a room with two queen beds. We went to the front desk and were told that no rooms could accommodate five. They then called the manager and said actually they could accommodate five, but we needed to have a rollaway. Which wasn’t a problem at all. So they were going to deliver the rollaway while we were at dinner. We came back after dinner and the rollaway was not there. Visited the front desk again and was told that they can’t find any Rollaways. We then made my daughter a bed on the floor because it was now 10 o’clock at night, and there was no other options for us. At approximately 11 PM we are woken up by a knock on the door that they had miraculously found a rollaway. At that point everybody was sleeping anyways. Due to the hassle they said they would comp our room for the night. Guess what? I was still charged. I’ve been trying to reach the manager for a week, have called four times, and left numerous messages and can’t even get a call back. Completely ridiculous.
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