Hilton Garden Inn Cleveland Airport

Great stay and close by the airport. Also decent pool but small gym. Good staff and lobby bar

Close to airport. Expensive food but understandable for location not close to any restaurants

好評，前台小哥很nice! 提前去的酒店，問小哥能不能提前辦理入住，説因為剛去美國倒時差，沒想到真的給辦理了。 設施：五星 衞生：好評 環境：好評 服務：6星

設施比較老，但是環境還不錯

酒店位置便捷，設施不錯！

Bed was uncomfortable. The room was reasonably clean but the bathroom was not. There was mold in the shower along with some hair. The shower gel bottle was empty. Didn’t look like the shower had been adequately cleaned in a while. We just needed a quick place to sleep passing through so we dealt with it, but wouldn’t choose to stay here again.

This is a lower quality Hilton Garden Inn. Although apparently recently refurbished, the quality of the facility leaves much to be desired. Poorly grouted bathroom tiles, flaking paint on walls, uncomfortable mattresses are examples of this. But worst of all was the air conditioning (according to maintenance brand new and recently installed) was unacceptably loud. This was also the only Garden Inn at which I have stayed which did not have coffee available in the lobby in the evening. In summary, adequate but no more and for that level of accommodation, grossly overpriced.

The way I evaluate hotels has to do with how they respond to requests. We called down an hour after arrival to report water on the bathroom floor. We thought there might be a toilet leak. They told us that someone would be up as soon as they had finished with a prior issue. We then discovered that the leak was from the ceiling. We called again and two people responded right away. One was the manager and she moved us immediately across the hall and offered us free breakfast. We have stayed here now 3-4 times over the past few years and always have had good experiences here and we like their attention to detail and commitment to their guests. We took their shuttle to the airport at 530 AM this morning and they were right on time.

This is a really beautiful, well-kept hotel but before I sing the praises, let me point out two small things which need improvement. The pillows were the worst pillows ever. We would have been better without any. They look nice but had no volume...they were flatter than flat. There is a nice outdoor patio attached to the hotel (see picture of hotel). The bright orange cushions are not so bright nor orange any more. They definitely need to be replaced with cushions that are weather-resistant. They are faded, dirty and look repulsive. I can't imagine who would sit on them. Now, on to the merits...The staff was efficient, friendly and pleasant...especially the waitress on Saturday night who couldn't do enough for us when we ordered and sat outside on the patio. She must have made 5 trips in and out just to be sure we had everything we needed. We used the pool and it was clean with plenty of pretty rolled green towels at your disposal. Our room was decorated nicely and extremely clean. The bathroom was perfect...looked brand new. There is a restaurant and bar but no complimentary breakfast. We had hamburgers and fries at the restaurant...very good. Very pleasant stay...would return if in the area.