Courtyard des Moines West/Clive

Mold in the shower and AC unit. Old musty rooms that desperately need updating. We left a day early as our allergies could not take anymore. Upon checkout the staff did not even note our complaint of mold in the rooms. They only stated “well it’s too late for housekeeping to turn the room around for someone else to use tonight,” which we already knew.

Pretty standard Courtyard. Clean, comfortable and quiet. Pleasant front desk associates. Quick check-in. Some moisture issues in the bathroom - peeling wallpaper and paint. Bath mat was kind of threadbare. Have stayed here several times since it’s easy to get to and close to some friends in the area.

Hotel can be difficult to find from the main road. Lobby seems to have been recently updated, it looks quite modern and has plenty of small tables and electrical outlets. The guest rooms themselves are pretty old and tired looking, although on the plus side they have balconies overlooking the courtyard. Staff members are friendly and helpful, although a lot of amenities seem to be unavailable (no water in the lobby, pool is closed, no housekeeping etc.). Seems like Covid is always used as a blanket excuse for removing amenities these days. The cafe by the reception offers some decent breakfast choices and Starbucks coffee, although it closes by 9:30am so not great if you are a late riser.

Power and internet were completely shut off at the hotel while there were absolutely zero issues. Not only the hotel didnt offer any explanations or apologies, they also had no shame charging room rate just as if it was a normal stay. Thanks for that.

Convenient location, right off the highway and about 15 min drive to downtown Des Moines. The staff were friendly, the hotel was clean, and they have a decent bar/coffee bar with some breakfast food options for purchase. I'm not sure if the hotel was empty, but this was the quietest hotel I've ever stayed in! Didn't hear one other guest, the elevator, ice machine, maids, etc, at all during a 3 night stay. The room also had the darkest black out curtains ever.

There were no problems with the hotel itself, but with staff (or lack of it). We pulled into the back parking lot and there was garbage strewn all over the lot. There were 2 garbage cans and one cardboard box overflowing with pizza boxes, Starbucks cup and other assorted food waste. When we told the receptionish at the front desk she was somewhat flippant about it, however, when we returned from dinner it was all cleaned up. This was not a good first impression. The room was comfortable but rather noisey as there was a hockey tournament in town and the hotel ws full of loud players.

Great place to stay! Our family with 2 teen boys got the suite with 2 queen beds and a sofa bed, which worked well. We enjoyed time in the pool & hot tub, which were clean and in perfect working order. Many hotels don’t have a hot tub, and we were looking for one after a long day of traveling. The hotel was very clean and front desk staff was helpful and friendly. Would definitely stay again!

The Courtyard is tucked away right off the freeway with easy access to all that Des Moines has to offer. Staff is incredibly nice, room clean and just the right size, hot tub clean with the perfect temperature…..just perfect in every way!!!!!

Laurie, the front office agent, is the BEST!!! She checked me in quickly and explain the local attractions in the area. My room was clean with great amenities like the internet television, couch, etc.