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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.3
Service9.4
Renlighet9.4
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Torch 2024
Standardrum i queensize
Bodde på sep. 2023
Affärsresenärer
35 recension
10.0/10
Enastående
Publicerades 7 nov. 2023
Rooms are big and spacious, food is excellent, and staff are friendly.
Översätt
John
Standardrum i queensize
Bodde på feb. 2023
Par
9 recension
9.5/10
Otroligt
Publicerades 17 apr. 2023
This is a true 4 star hotel with excellent facilities and service. Parking plentiful on the grounds and underground.
The breakfast has a great variety of food and drinks, the room spacious and clean, the bathroom spotless clean with plenty toiletries and a hair drier that worked without cutting off. Complimentary coffee daily available in the room and the reception area.
We would highly recommend this hotel.
This was one of our favourite hotels on our tour of Romania. The room was spacious, tasteful, relaxing, and clean. The bed was comfortable with a firm mattress. The bathroom was nice but a little weird. There was no lock on the door and the shower required a bit of working out to use, but when it got going the water temperature and pressure was good. Breakfast was great here, leagues above the other hotels we’ve stayed at in terms of variety, quality, and freshness. Would stay here again.
Översätt
Svar från boendet: Dear Danielalc87, Thank you for your wonderful review! We're delighted to hear that our hotel was one of your favorites during your tour of Romania and that you enjoyed the spacious room, comfortable bed, and delicious breakfast. We appreciate your feedback about the bathroom setup and shower – we’ll take it into consideration as we strive to enhance our guests’ experience. Should you visit us again, our team will be happy to assist with anything you need to make your stay even more enjoyable. We look forward to welcoming you back! Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
Gili D
Bodde på okt. 2024
Par
10.0/10
Enastående
Publicerades 23 nov. 2024
The hotel - excellent. Comfortable, parking, the hotel lobby - common to the reception, the bar and the restaurant - a complex full of life, I really liked the young and quality atmosphere. In the room a great shower. The front desk staff is helpful, kind (shalom le Erica) and responsive. The hotel restaurant is great - excellent service from a high quality, efficient waiter who has good and accurate advice and excels in cheerfulness and kindness (well done Dan!!). Cons for the hotel - 1. The choice of light and problematic carpet color everwhere where the stains are visible. 2. Broken electrical outlet in the room.
Översätt
Svar från boendet: Dear Gili D, Thank you so much for sharing your detailed feedback about your stay with us! We’re thrilled to hear that you enjoyed so many aspects of the hotel, from the vibrant atmosphere in our lobby to the comfort of your room and the service provided by our team. Your kind words about Erica and Dan mean the world to us, and we’ll make sure to pass along your compliments—they’ll be delighted to know they made a positive impression! We also appreciate your constructive feedback regarding the carpet color and the electrical outlet. We’re always looking for ways to improve, and your comments will help us address these issues promptly to ensure an even better experience for future guests. It was our pleasure to host you, and we hope to welcome you back soon for another excellent stay! Warm regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
Raluca H
Bodde på juli 2024
Familj
10.0/10
Enastående
Publicerades 14 aug. 2024
Modern hotel situated at a walking distance from the city center. Very good breakfast with a lot of choices: cheese - at least 10 different types, salads, fresh fruit , pastry, very good coffee. The rooms are big, and they bathroom was looking good. A little minus for the cleaning : the carpet being light beige you can see all the spots on the floor. Also the furniture from the rooms need to be cleaned.
Översätt
Svar från boendet: Dear Raluca H, Thank you for your detailed review! We’re delighted to hear that you enjoyed our modern hotel, the convenient location, and the variety of choices at breakfast. We apologize for the issues with cleanliness you encountered, we will address these concerns to enhance our guests' experience. Your comments help us improve, and we hope to have the opportunity to welcome you back soon! Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
shabtaib
Bodde på okt. 2023
Familj
10.0/10
Enastående
Publicerades 4 nov. 2023
We arrived at the hotel for a vacation. The reception staff is kind and took care of us quickly. A large and spacious room. Background music in the bath. Comfortable beds. The dining room is good and has a large selection of dishes for breakfast, the staff quickly fills in the gaps. In the evening, the dining room turns into a restaurant at reasonable prices. Free parking adjacent to the hotel.
Översätt
Svar från boendet: Dear shabtaib, Thank you for your 5-star review! We are thrilled to hear that you had a great time during your vacation with us. We are glad that you appreciated our kind and efficient reception staff, our spacious and comfortable rooms, and our delicious breakfast buffet. We also appreciate your feedback on our restaurant, which offers a wide variety of dishes at reasonable prices. We are pleased to hear that you took advantage of our free parking. We hope to see you again at soon! Sincerely, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
Evictor
Bodde på sep. 2023
Ensamresenärer
6.0/10
Publicerades 6 okt. 2023
Nice looking but average hotel with some minor problems (pics attached) AC in the room had no real velocity and was unable to reach a cool temp. Safe in room was not bolted down, it could have been carried away. No coffee maker in room. Very nice staff at front desk, bar and restaurant. Only 2 very small elevators to service a fairly large building. Golden Tulip hotels quality does vary from city to city. Overall it was a fairly nice stay. I am unsure if I would return. The overall experience was average and I hate average.
Översätt
Svar från boendet: Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your valuable input, as it helps us improve our services and enhance the guest experience. We apologize for the inconvenience you experienced with the air conditioning in your room. Our maintenance team will investigate this issue to ensure that all rooms are maintained at a comfortable temperature in the future. Additionally, we will address the concern about the safe in the room not being properly secured. We understand that having a coffee maker in the room is important to many of our guests, and we will certainly consider this for future improvements. We aim to provide amenities that enhance your stay. We are pleased to hear that you found our staff at the front desk, bar and restaurant to be very nice. Our team takes pride in offering excellent customer service, and your kind words are greatly appreciated. We are continuously working to maintain and improve our standards to ensure a consistent and exceptional experience for our guests. We are committed to providing a better-than-average experience and would love the opportunity to exceed your expectations on your next visit. We look forward to welcome you back and providing you with an exceptional stay. Sincerely yours, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome
andrei_petrescu
Bodde på aug. 2023
Ensamresenärer
10.0/10
Enastående
Publicerades 26 sep. 2023
My favorite hotel to stay in while I am in Cluj-Napoca. I think the location is a bit far from the center, but the services and stay compensate for it. There aren't many restaurants close by, but the downstairs restaurant is good, and the service is impeccable. It's a bit more expensive than regular restaurants, but the food is very good. The hotel rooms are spacious, clean, and nicely decorated. The staff is professional, ready to help, and always smiling. I have stayed here 3-4 times already and will book again.
Översätt
Svar från boendet: Dear Andrei Petrescu, Thank you so much for taking the time to share your wonderful feedback with us! We are delighted to hear that our hotel has become your favorite place to stay in Cluj-Napoca. We understand your point about the location being a bit farther from the center, but we're thrilled to know that our services and overall experience make up for it. We strive to provide a top-notch dining experience, and it's great to hear that you enjoyed our cuisine and found our staff to be professional and friendly. Your continued support as a guest is the best compliment we could receive. We look forward to welcoming you back for your next visit, and we'll do our best to make it even more memorable. Best regards, Lucaciu Timea Marketing Specialist Golden Tulip Ana Dome