Canaima Chill House

If things were working properly, this would be a better review. The location is a bit impractical uphill on a rocky road, away from the main street. Our first 2 nights we had no hot water. On the 3rd night the power and running water went out. We couldn’t even flush the toilet. We slept in the car since it was too humid in the room, and we had to beg a security guard at another hotel in town to let us use the bathroom at 4am. Now I understand the power and running water going out was not the fault of the host, Joel. However, Joel did not mention this at all and charged full price as if they provided basic plumbing and electricity. We were surprised at the lack of hospitality. Also, we did not receive any email or confirmation after booking. When we arrived the host asked for cash, instead of taking card, which was not requested anywhere.

The chill house was just okay. Had I taken time to research more I would have stayed in a different place on the beach side that provide more in terms of amenities, services and ambiance. The Chillhouse location is not ideal. It is located next to a dusty and noisy road during both day and night. I struggled with breathing the entire time I was there. ATVs and vehicles are constantly struggling to climb the hill so expect tons of dust during your stay during the dry season. I can only imagine the frustration one would experience climbing the hill during the rainy season. You have to have an ATV or 4x4 vehicle to climb the hill…be sure to reserve one before you arrive due to the limited supply in Santa Teresa. There were ants on the cabinets constantly. The place is okay but a bit old and needs a refresh. The neighbors were loud after 2 am. I reported them and received an apology message the next morning from the staff. However, the issue was never addressed with the noisy neighbor. Ask during check in about the cleaning service as the cleaning lady only cleaned our room when we were in the room.

It’s a marvellous place to stay in Santa Teresa. Really calm, well decorated, with all the commodities that you need. The kitchen is great to cook, the terrace is amazing and the jacuzzi and swimming pool are aweaome. This hotel is a 5/5. We loved our staying.

Very nice location, close to Santa Teresa but not too close. An excellent choice to have everything at hand but not the noise and dirt of the main road. We spent there 2 wonderful days enjoying the beaches and the vibes.

The hotel is charming. The room is big and you feel you are in the middle of the jungle. There are small details very much appreciated, such as a library with books, a honesty bar, speakers... We had a kitchen and a confortable private terrasse where we could chill after dinning, we really enjoyed it. We loved the pool and the chill zone very much. We recommend to rent an ATV or a motorcycle to get into the hotel.

Unfortunately our room smelt really bad - we flagged with staff and they said it could be the gas in the room so disconnected it but that didn’t work. We even bought room spray but still there was a bad smell. Could be because of the internal kitchen but could also be the fustiness of the room created by the gap in our door - warm air hitting cold and creating condensation. The bedding and mosquito net smelt so fusty as did all the curtains which properly haven’t been changed since it opened. Not sure why there were fabric curtains in the shower, thin fabric or shower curtain material would be better. There was no bathroom door, just a sliding one that didn’t close properly so bear that in mind! The safe and wardrobe were in the bathroom so that made the wardrobe unusable - not sure of this layout. Pool was not clean and no filter it seemed so didn’t fancy going in it. The room and facilities felt so unloved, really need some updating! We started looking for alternative accommodation as soon as we arrived in the end checked out a day early and went to Montezuma for the evening.