Jl. Dipati Ukur No.72 - 74, Lebakgede, Kecamatan Coblong, Lebak Gede, Coblong, Bandung City, West Java, 40132, IndonesiaVisa hotellinformation
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1 natt
Gästrecensioner
4.8/5
Otroligt
76 recension
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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.8
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Alla recensioner(76)
Positiva recensioner(76)
Recensioner med foton/video(23)
Utmärkt vistelse!(23)
Vänlig personal(21)
Utmärkta rum(20)
Rent och städat(18)
Utmärkt läge(18)
Många bekvämligheter(5)
EBIBEBIBE
Rum Standard med stadsutsikt
Bodde på okt. 2024
Par
4 recension
5.0/5
Enastående
Publicerades 29 nov. 2024
Great staffs especially Lova in the reception, she was professional the way she handled us. The room was clean and comfortable. The food was amazing during breakfast. Unfortunately, we were not able to extend our stay due to fully book. However everything exceeded our expectations.
Översätt
Svar från boendet: Dear Febryanti,Warm welcome from NEO Dipatiukur Bandung !!Thank you for your wonderful feedback ! We are delighted to hear that you had such a positive experience during your stay with us.It’s fantastic to know that our front office team Lova provided professional service and made your visit even more enjoyable. Your compliments about the clean and comfortable room, as well as the amazing breakfast, mean a lot to us and will be shared with our team as encouragement to continue delivering exceptional hospitality.We sincerely apologize that we were unable to extend your stay due to being fully booked. We truly appreciate your understanding and hope to welcome you back soon for another memorable experience.Once again, thank you for staying with us, and we’re thrilled that everything exceeded your expectations!Best regards,Bella pakunegara (Mr)Front Office Manager
Fiby
Rum Standard med stadsutsikt
Bodde på juli 2024
Familj
4 recension
4.7/5
Otroligt
Publicerades 6 sep. 2024
Everything was good! I recommended to stay at this hotel especially when you are traveling with family as you can request for connecting rooms and bed preferences. The amenities I rated 4/5 only because the minibars (all 4 rooms I booked) weren't cool enough to keep your drinks chilled. It felt warmer than our hotel room temperature (AC was set to 20°C). Aside that, everything was tiptop!
Översätt
Svar från boendet: Dear Fiby,Greeting from NEO Dipatiukur Bandung !!Thank you for your wonderful review and for recommending our hotel ! We're delighted to hear that you had a pleasant stay, especially with your family, and that you appreciated our connecting room options and bed preferences.We apologize for the inconvenience you experienced with the minibars in your rooms. We have shared your feedback with our maintenance team to ensure they are functioning properly for future stays.We're glad everything else met your expectations, and we look forward to welcoming you back on your next visit!Best regards,Management
TravelTripFwen
Standardrum
Bodde på juli 2024
Res med vänner
4 recension
5.0/5
Enastående
Publicerades 7 aug. 2024
The room is spacious and clean. I love everything about this hotel. Breakfast spread is delicious even there is not many choices but still good. Next to the hotel have a damn good coffee shop and ice cream shop. Nearby also have so many choices of food.
Översätt
Svar från boendet: Dear TravelTripFwen,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
Yovan Andreas Luntungan
Standardrum
Bodde på maj 2024
Familj
1 recension
4.7/5
Otroligt
Publicerades 17 juni 2024
I am very satisfied to stay at Neo Hotel.
Good location and good service
Thanks you
Översätt
Svar från boendet: Dear Yovan Andreas,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
Gästanvändare
Rum Standard med stadsutsikt
Bodde på juni 2023
Par
1 recension
3.2/5
Publicerades 2 juli 2023
When I checked in, I was asked to wait while they were checking the room. After waited more than 10 minutes, the receptionist told me that I could enter the room. Some of my complains:
1. There was a cockroach inside the bathroom
2. The handle of shower is broken (not attached properly as the inside part of it is teared off)
3. The tap output channel was broken, this effects the stream is quite powerful as there is no filter to hold the stream
4. I booked a double bed, however it was 2 twin bed that become 1 bed.
However, the hotel staff was pretty kind to give me 2 additional complimentary drinks.
Översätt
Svar från boendet: Dear Guest ,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your check-in process. It is not our intention to keep guests waiting, and we regret that it took longer than expected to prepare your room. We appreciate your patience, and we will work on improving our efficiency in handling check-ins.We are truly sorry for the issues you encountered with your room. We understand your frustration regarding the presence of a cockroach in the bathroom, the broken shower handle, the faulty tap output channel, and the arrangement of the beds. This is not the standard we strive to maintain, and we assure you that we take your feedback seriously.Rest assured, we will address these concerns with our housekeeping and maintenance teams right away. Steps will be taken to ensure that our rooms are thoroughly inspected and maintained to meet the highest standards of cleanliness and functionality. We apologize for any inconvenience caused during your stay.We are glad to hear that our hotel staff provided you with two additional complimentary drinks as a gesture of goodwill. We value your feedback and will use it as an opportunity to improve our services. Thank you for bringing these matters to our attention. If you have any further concerns, please feel free to reach out to our management team. We hope to have the opportunity to welcome you again and provide you with a more enjoyable stay.Best regards,NEO Dipatiukur - Management
Gästanvändare
Rum Standard med stadsutsikt
Bodde på juni 2023
Par
4 recension
5.0/5
Enastående
Publicerades 5 juli 2023
Yhis neo hotel is very very nice and good, i love being here and stay in here
Översätt
Svar från boendet: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
iskandar
Rum Standard med stadsutsikt
Bodde på apr. 2024
Res med vänner
30 recension
5.0/5
Enastående
Publicerades 26 maj 2024
Nice awesome good excelent comfort complete
Översätt
Svar från boendet: Dear iskandar,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
Gästanvändare
Standardrum
Bodde på apr. 2023
Affärsresenärer
7 recension
5.0/5
Enastående
Publicerades 8 maj 2023
This neo hotel really really good and i love in here also the staff kind
Översätt
Svar från boendet: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
FF 1685
Standardrum
Bodde på dec. 2024
Familj
1 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
Pelayanan mantap
Översätt
Svar från boendet: Yth FF 1685,Salam hangat dari Manajemen Hotel NEO Dipatiukur Bandung !!Manajemen senang atas apresiasi serta penilaian yang diberikan. Hal ini adalah hasil kerja keras team bersama yang membuahkan hasil baik dan tercapainya tingkat kepuasan tamu sebagai tujuan utama kami.Akhir kata kami sampaikan terimakasih dan salam sehat selalu untuk anda dan keluarga di rumah !!Salam,Bella Pakunegara (Mr)Front Office Manager
Anonym användare
Rum Standard med stadsutsikt
Bodde på juni 2023
Affärsresenärer
147 recension
5.0/5
Enastående
Publicerades 11 aug. 2023
Room is big. Breakfast is delicious and also have great hospitality..Enjoyed to stay in here...
Översätt
Svar från boendet: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
Tiwi risma
Standardrum
Bodde på okt. 2022
Familj
5 recension
5.0/5
Enastående
Publicerades 10 jan. 2023
Great place to stay
Översätt
Svar från boendet: Dear tiwi oktarisma,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
taufiiiiiiiik
Standardrum
Bodde på mars 2023
Par
5 recension
5.0/5
Enastående
Publicerades 1 maj 2023
Staffs are good, the room is clean and the hotel near food place
Översätt
Svar från boendet: Dear Guest User,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
fatin idoera
Standardrum
Bodde på nov. 2024
Familj
2 recension
5.0/5
Enastående
Publicerades 19 jan. 2025
great
Översätt
Svar från boendet: Dear fatin idoera,Greeting From NEO Dipatiukur Bandung !!Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Bella Pakunegara (Mr)Front Office Manager
Gästanvändare
Standardrum
Bodde på juni 2023
Affärsresenärer
7 recension
5.0/5
Enastående
Publicerades 31 juli 2023
Near to cititrans shuttle
Översätt
Svar från boendet: Dear Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,Hotel NEO Dipatiukur - Bandung
Nazia Fadhilah M
Standardrum
Bodde på feb. 2022
Familj
1 recension
5.0/5
Enastående
Publicerades 26 mars 2022
Worth it👍
Översätt
Svar från boendet: Dear Nazia Fadhilah M,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. So thanks for your kind words and we look forward to seeing you again, Stay Safe!!Sincerely yours,Hotel NEO Dipatiukur - Bandung