Trout Hotel

Our experience at the Trout was very different from a lot of the other reviews! The bottom line is that this is a good well run hotel! Staff are friendly and helpful, most are locals and those that aren't still OK. Food good, I would recommend the Chicken Supreme. Breakfast plentiful and tasty. Our room was comfortable with a lovely warm and wide bed. Location good and plenty of parking. God willing we will return!

This hotel has changed so much and not for the better. The food ! not good and that includes breakfast ,never anyone on reception no Wi-Fi , good job l didn’t need to work .our room wasn’t serviced on our last day ( not good enough ) all the staff and chefs have left . We’ve been going to The Trout for 20 yrs we won’t be going back. New management to many changes all about money not about the customer.

The rooms are modern and excellent but thats where it ends. The breakfast portions were rediculously small and the evening meals were poor bar food standard. Where did all the local cumbrian staff go, replaced by poorly trained staff. We have been visitors for many years enjoying a real cumbrian treat, alas this is no longer the case. I doubt we will return...what a loss!

What a shame!! We used to come here regularly and its went down hill big time. Gone are the fantastic and friendly waiters and bar staff, seemingly replaced by unfriendly, unsmiling, poor service imports. Shocking food, prices sky high...we wont be back!!

Just had a 3 night stay at the trout hotel..on arrival looked very impressive , receptionist very welcoming, but on checking in asked us if we would mind not having our room serviced the next day due to staff sickness , but we could leave a card outside the door with list of things we would like stocked up teas, coffee etc. We were a little peeved as rooms not cheap. Room was ok very dark and drab colours …room 205 although it was large and we had a nice outside area to use . No bath sheets , tiny towels that didn’t wrap round and I’m not big . Beds were big and comfortable . Breakfast on the 2 nd morning was chaotic , found out you need to be there early as things ran out and not restocked . Coffee was stewed ,and urn empty . No cups had to ask for them , butter not restocked on the tables again had to ask . No brown bread in bread bin had to ask .. fruit juices almost empty . Breakfast finishes at 9.30 and we were there at 9am , so not as if we turned up at the end of service . On the positive it is set on the river and grounds well kept , with plenty of parking .

We live fairly close to the Trout and have eaten their fairly regularly over the last few years but have recently noticed a change, not for the better. On the plus side the lounge area, where most people eat, is quite comfortable with a relaxed atmosphere and you never feel any pressure to eat up and leave which is welcome. The food we had was OK and up to the normal standard but they should be well practiced the menu has not change that we have noticed for the last two years. They used to offer specials to give more choice but these have stopped of late. Staff turnover seems to be quite high and although the staff were friendly enough one seemed inexperienced and they were overstretched. The day we were there there were two who had to cover the bar, the lounge diners and deliver to the outside tables. I don't know what their business model is but the hotel seems to be less busy of late and we haven't noticed any promotions or efforts to promote.